Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Timeline
Generic

Lori Maupin

Higbee,MO

Summary

Dynamic Assistant Manager with a history of success at Casey's, adapt at team building and customer service orientation. Excelled in process improvement, enhancing operational efficiency, and fostering a positive work environment. Proven track record in recruitment and hiring, leveraging strong organizational skills from a diverse background including caregiving and warehouse management.

Overview

28
28
years of professional experience

Work History

Assistant Manager

Casey's
Higbee, MO
03.2020 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory

Resident Care Giver

Caregiver
Higbee, MO
04.2015 - 07.2018
  • Conducted routine rounds throughout assigned areas ensuring that all necessary tasks were completed in an efficient manner
  • Performed light housekeeping duties such as laundry and cleaning resident rooms
  • Demonstrated excellent organizational and communication skills when managing medication schedules for multiple patients

Warehouse Associate

UTI,Inc
Moberly, MO
06.2006 - 04.2015
  • Loaded and unloaded trucks quickly and safely using pallet jacks, forklifts and dock stockers
  • Sorted and organized merchandise in preparation for shipment
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness

Food Delivery Driver

Higbee Senior Citizens Center
Higbee, MO
04.2008 - 06.2008
  • Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery
  • Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner
  • Check orders before delivery for accurate quantities and charges
  • Verified accuracy of food orders with customers upon delivery
  • Operated vehicle safely and responsibly while adhering to traffic laws and regulations
  • Load beverages and food orders into vehicles, carefully arranging to avoid spillage

Production Specialist

3M Company
Columbia, MO
10.1997 - 04.2008
  • Expertly operated production equipment to ensure quality standards were met
  • Monitored product quality throughout the entire manufacturing process to guarantee customer satisfaction
  • Worked collaboratively with other departments to ensure smooth operations of the production line

Education

Associates Degree - Business and Technology

Moberly Area Community College
Moberly, MO
05.2012

High School Diploma -

Higbee RVII High School
Higbee, MO
05.1977

Skills

  • Team building
  • Goal setting
  • Recruitment and hiring
  • Customer service orientation
  • Process improvement
  • Coaching and mentoring
  • Scheduling and planning
  • Retail operations management
  • Microsoft office expertise
  • Customer service and satisfaction
  • Time management
  • Team motivation techniques
  • Employee engagement
  • Team motivation
  • Staff training and development

Volunteer Experience

Food Delivery Driver, Higbee Senior Citizens Center, Higbee, MO, 04/01/08, 06/30/08, Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery., Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner., Check orders before delivery for accurate quantities and charges., Verified accuracy of food orders with customers upon delivery., Operated vehicle safely and responsibly while adhering to traffic laws and regulations., Load beverages and food orders into vehicles, carefully arranging to avoid spillage.

Awards

Valedictorian

Timeline

Assistant Manager

Casey's
03.2020 - Current

Resident Care Giver

Caregiver
04.2015 - 07.2018

Food Delivery Driver

Higbee Senior Citizens Center
04.2008 - 06.2008

Warehouse Associate

UTI,Inc
06.2006 - 04.2015

Production Specialist

3M Company
10.1997 - 04.2008

Associates Degree - Business and Technology

Moberly Area Community College

High School Diploma -

Higbee RVII High School
Lori Maupin