Lori McDonald
Edgewater,MD
Summary
Leasing professional with expertise in customer relationship management and communication. Proven ability to streamline leasing processes and enhance team collaboration to meet occupancy targets. Committed to delivering exceptional resident experiences through effective strategies.
Overview
12
12
years of professional experience
Work History
Leasing Professional
Morgan Properties
Glen Burnie, Maryland
03.2020 - Current
- Oversaw full leasing lifecycle, including inquiries, tours, applications, and renewals.
- Managed leasing leads and communications daily using Funnel CRM across multiple channels.
- Handled high volumes of inquiries via phone, email, text, and online channels.
- Collaborated with office staff and maintenance teams to resolve resident issues efficiently.
- Assisted communities in achieving occupancy goals through proactive lead management.
- Ensured accurate prospect and resident data in Yardi Voyager and CRM platforms.
- Trained team members on leasing processes and best practices in resident communication.
- Nominated for 2026 Maryland Multi-Housing Association Leasing Professional Award
Manager
Greene Turtle
Hanover, Maryland
08.2019 - 02.2020
- Oversaw daily operations in a high-volume, customer-centric environment to enhance guest satisfaction.
- Supervised employee scheduling, onboarding, training, and team development initiatives.
- Resolved customer concerns with professionalism while upholding high service standards.
- Managed multiple priorities simultaneously, demonstrating strong leadership and communication skills.
Manager
California Tortilla
Annapolis, Maryland
06.2014 - 06.2019
- Oversaw daily restaurant operations, ensuring exceptional customer service in a fast-paced environment.
- Supported employee hiring, training, scheduling, and operational coordination.
- Maintained strong customer relationships through effective communication and prompt issue resolution.
- Developed leadership, multitasking, and organizational skills applicable to client-facing roles.
Education
High School Diploma -
South River High School
Edgewater05-2009
Skills
- Leasing regulations and operations
- Lead management and resident retention
- Lease administration
- Yardi Voyager and Funnel CRM
- Customer relationship management
- Client communication and support
- Microsoft Office and Google Workspace
- Team collaboration and problem solving
- Training and mentoring skills
- Phone and email etiquette
- Effective communication strategies
Timeline
Leasing Professional
Morgan Properties
03.2020 - Current
Manager
Greene Turtle
08.2019 - 02.2020
Manager
California Tortilla
06.2014 - 06.2019
High School Diploma -
South River High School