Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Susan Dean

Leasing Specialist
Fort Worth,TX
Susan Dean

Summary

I'm a experienced leasing specialist with a exceptional background in meeting monthly leasing targets. I'm highly driven, passionate and dedicated to mastering my profession and satisfying both management and customer expectations. Very delightful people person, I bring a energetic, warm, family vibe to the office and community and overall a pleasure to have. I've been nicknamed the leasing machine, due to my proficient lease closing ratio whether on vacation, working from home or onsite. Knowledgeable about several software's including Knock, Resman, ILM, Entrata, CRM, Yardi, RentCafe, AIRM, Microsoft word and Microsoft Excel. I enjoy meeting new people, learning and growing, and I look forward to continued growth and experience in the leasing industry. My goal is to become a leasing manager in the near future. I love what I do, and I love sharing my cheerful personality with the word.

Overview

6
years of professional experience
4
years of post-secondary education

Work History

Indio Management
Fort Worth, TX

Leasing Professional
05.2023 - Current

Job overview

  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Kept meticulous records of correspondence between management and tenants.
  • Performed background checks on numerous apartment applicants.
  • Invited prospects to fill out application upon completion of property tour.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Collected rent and tracked resident payments and information in computer system.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Distributed and followed up on tenant renewal notices.
  • Distributed flyers to raise awareness of properties and attract more tenants.

Red Robin
Hurst, TX

Server
05.2023 - 09.2023

Job overview

  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.

Birchstone Residential
Arlington, TX

Leasing Specialist
05.2022 - 04.2023

Job overview

  • Greet and assist residents and future residents
  • File paperwork
  • Answer phone calls
  • Create maintenance request
  • Tours of apartments and community
  • Cleans office and model unit
  • Process applications
  • Respond to emails
  • Inspect and insure units are in great condition
  • Maintain professional appearance
  • Market Survey Reports
  • AIRM
  • Generate quotes for leads
  • Follow up with leads
  • Close lease during onsite visit
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collected, completed, and processed lease applications.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Set appointment times for individuals to tour facilities and see available units.

American Airline Baggage, G2 Secure Staff
Indianapolis, IN

Claim Rep
11.2021 - 04.2022

Job overview

Towne Properties Asset Management Company, Inc
Indianapolis, IN

Leasing
05.2020 - 12.2021

Job overview

  • Greet and assist residents and future residents
  • File paperwork
  • Answer phone calls
  • Create maintenance request
  • Tours of apartments and community
  • Cleans office and model unit
  • Work applications
  • Lease apartments
  • Respond to emails
  • Inspect and make sure units are in great condition
  • Maintain clean appearance
  • Advertise on Facebook and Craigslist
  • Follow up with leads
  • 523 units
  • Section 8 experience

Red Lobster
Sarasota, FL

Server/Hostess
10.2019 - 03.2020

Job overview

Transportation Security Administration
Indianapolis, IN

Transportation Security Officer
11.2017 - 05.2019

Job overview

Education

Ivy Tech Community College
Indianapolis

No Degree from Psychology
05.2018 - 05.2022

University Overview

New Haven High School
New Haven, IN

High School Diploma
05.2001

University Overview


  • Honor Roll 2003-2015
  • 3.8 GPA
  • Ranked in Top 10% of class, with a Honors Diploma
  • Honor's Society Member
  • Elected to Chairman for Hoosier Girl State in 2014
  • Elected Captain of cheer
  • Student council Member
  • Extracurricular Activities: Cheer, Dance, Softball, AQ, Track
  • AQ Member
  • Graduated with Cosmetology License


Skills

Customer Careundefined

Software

CRM

Yardi

Entrata

Knock

AIRM

RentCafe

Snappt

Microsoft Word/Microsoft Excel

Bluemoon

Resman

ILM

Timeline

Leasing Professional
Indio Management
05.2023 - Current
Server
Red Robin
05.2023 - 09.2023
Leasing Specialist
Birchstone Residential
05.2022 - 04.2023
Claim Rep
American Airline Baggage, G2 Secure Staff
11.2021 - 04.2022
Leasing
Towne Properties Asset Management Company, Inc
05.2020 - 12.2021
Server/Hostess
Red Lobster
10.2019 - 03.2020
Ivy Tech Community College
No Degree from Psychology
05.2018 - 05.2022
Transportation Security Officer
Transportation Security Administration
11.2017 - 05.2019
New Haven High School
High School Diploma
05.2001

Similar Profiles

  • Luis C Gutierrez

    Luis C GutierrezLuis C Gutierrez

    Property Management Assistant at Indio ManagementProperty Management Assistant at Indio Management

    View Profile
  • Ivet Diaz

    Ivet DiazIvet Diaz

    Community Administrator at Indio ManagementCommunity Administrator at Indio Management

    View Profile
  • Severiano Rivera

    Severiano RiveraSeveriano Rivera

    Make Ready Technician at Indio ManagementMake Ready Technician at Indio Management

    View Profile
Susan DeanLeasing Specialist