Lori Ott
Summary
Dependable and reliable professional with years of knowledge in providing excellent customer service and food/beverage serving. Successful in providing efficient, high-quality customer service to guests in various settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Director of Hand Therapy, Certified Hand Therapist
California Rehab & Sports Therapy
Irvine, CA
09.2006 - 08.2022
- Developed treatment plans, supervised assistants and aides and provided quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Planned and efficiently supervised operations of 100+ patient per week outpatient clinic.
- Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
Registered Occupational Therapist
Memorial Care Medical Group
Long Beach/Laguna Hills , CA
01.1993 - 09.2006
- Performed assessments during treatment to determine progress according to goals.
- Determined best treatment plans to meet objectives for school, work and home life.
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Established compassionate and caring relationships with patients.
- Coordinated interventions with multidisciplinary treatment team.
Server/Cocktail/Bartender
ShoreHouse Cafe/Fish Tale
Long Beach , CA
01.1986 - 01.1993
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, mixed drinks, and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Occupational Therapy
University of Southern California
Los Angeles, CAACE Bartenders School
Las Vegas, NVSkills
- Development of Client/Customer Relationships
- Education and Training in New Employees and Trainees
- Managing Employee Relations
- Staff Management
- Managing Operations and Efficiency
- Customer Service and Rapport
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Ability to Lift 30 Pounds
- Food and Beverage Service
- Warm and Friendly
- Guest Accommodations
Certification
Bartenders Certification
Timeline
Director of Hand Therapy, Certified Hand Therapist
California Rehab & Sports Therapy
09.2006 - 08.2022
Registered Occupational Therapist
Memorial Care Medical Group
01.1993 - 09.2006
Server/Cocktail/Bartender
ShoreHouse Cafe/Fish Tale
01.1986 - 01.1993
Bachelor of Science - Occupational Therapy
University of Southern California
ACE Bartenders School