Lori Quertermous
Yucca Valley,CA
Summary
Seeking a challenging and rewarding position that will utilize my exceptional customer service skills and allows an opportunity to learn new information and grow professionally. Dedicated Office Assistant III with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
28
28
years of professional experience
Work History
Office Assistant III
Department of Children's Services
Yucca Valley, CA
03.2003 - Current
- Responsible for swiftly notifying proper personnel of any Immediate Referrals received
- Print all referrals from CWS system and evaluate allegations to properly direct to a supervisor if necessary
- Match any existing files with new referrals; distribute referrals; and maintain a record log of referrals received
- Responsible for assessing incoming calls and correctly routing them; greeting all walk-in clients; and distributing all incoming mail, as well as subpoenas
- Maintain office supplies inventory
- Handle weekly distributed negotiable items
- Manage the use and maintenance of County vehicles which includes dispatching vehicles, recalling vehicles, coordinating vehicle maintenance, completing control logs and month-end reconciliation reports
- Hold the office position of RAU/CPU (Relative Assessment Unit/Central Placement Unit) Clerk
- Packets for court (prepared, copied and sent)
- Have supervised visits and provided clients transportation.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerk II
Jobs and Employment Services Department
04.2000 - 03.2003
- Duties included greeting customers; answering multi-line telephones; and researching confidential client data
- Provided public information assistance and referred individuals to County and community agencies
- Completed computer input and updated files, did case research; and sorted, filed & retrieved records
- Served as back-up for fiscal clerk and issued negotiables when necessary
- Performed other general clerical duties as required.
Clerk II
Department of Children's Services
09.1996 - 04.2000
- Managed front office during working hours of social workers and kept a current account of all visitors entering the building
- Received and distributed incoming mail and maintained office supplies inventory
- Completed monthly reports of mileage, maintenance and fuel consumption for County vehicles.
Skills
- Data Entry
- Customer Service
- Inventory Management
- Mail handling
- Appointment Scheduling
- Filing and data archiving
- Mail Sorting and Distribution
- Dedicated Team Player
Timeline
Office Assistant III
Department of Children's Services
03.2003 - Current
Clerk II
Jobs and Employment Services Department
04.2000 - 03.2003
Clerk II
Department of Children's Services
09.1996 - 04.2000