Lori Soda
Bedford,TX
Summary
Results-oriented operations and retail leader with a history of exceeding team goals and improving customer satisfaction in high-volume environments. Expertise in developing employees and implementing operational improvements that drive business growth. Pursuing a General Manager or Operations Leadership role to leverage skills in team performance and strategic initiatives.
Overview
1
1
Certification
33
33
years of professional experience
Work History
General Manager
Smoothy Factory + Kitchen
North Richland Hills, TX
10.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to ensure efficient workflow in food preparation.
- Implemented customer service protocols to enhance guest experiences.
- Oversaw inventory management and supply ordering to maintain stock levels.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Store Manager
Starbucks
Grapevine, TX
07.2019 - 03.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Analyzed customer feedback to identify areas for operational improvement. to make operational improvements and promote satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned specific tasks to team members to ensure efficient workflow., setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Executive Leader
Target
Hurst, TX
11.2003 - 06.2019
- Oversaw total store operations as leader on duty, ensuring efficient workflow and team management.
- Executed training programs for team members, enhancing guest experience and adherence to store standards.
- Coached team members through performance evaluations, fostering skill development and accountability.
- Maintained accurate inventory levels, enhancing sales and guest satisfaction.
- Addressed escalated guest service requests promptly to uphold store reputation.
- Ensured compliance with safety and operational standards across all departments.
- Corrected compliance issues at two locations in El Paso to retain Starbucks license.
- Oversaw operations in designated store sections, contributing to seamless operations and overall excellence.
Cashier
Valero
Fort Worth, TX
01.2002 - 01.2003
- Processed customer transactions accurately and efficiently at busy convenience store.
- Handled cash transactions, provided customer service, balanced drawer, managed petty cash, prepared deposits, audited safe, and coordinated inventory orders with vendors.
- Assisted customers with product inquiries and offered tailored product recommendations.
- Maintained organized checkout area to enhance customer experience.
Assistant Manager
Angelia's Pizza
Moon Township, PA
01.1994 - 01.2001
- Hire, direct, train, and motivate a team of employees to constantly exceed customer expectations.
- Resolved customer service issues and employee conflicts to enhance team cohesion and customer satisfaction.
- Monitored business operations, opening/closing store daily, tallying receipts, and managing bank transactions to ensure seamless operations.
- Controlled inventory levels to support profitability and maintain product availability.
- Ensured full adherence to health codes and safety standards.
- Assisted in start-up of additional store locations.
Education
General Studies -
Moon Township Senior High
Moon Township06-1994
Skills
- Inventory management
- Budget management
- Customer satisfaction
- Staff training
- Employee training
- Employee performance management
- Team leadership
- Team building
- Effective communication
- Relationship building
- Problem solving
- Time management
Certification
- Food Safety Training Program for Managers
Timeline
General Manager
Smoothy Factory + Kitchen
10.2023 - Current
Store Manager
Starbucks
07.2019 - 03.2023
Executive Leader
Target
11.2003 - 06.2019
Cashier
Valero
01.2002 - 01.2003
Assistant Manager
Angelia's Pizza
01.1994 - 01.2001
General Studies -
Moon Township Senior High