Summary
Overview
Work History
Education
Skills
Timeline
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Lori Souza

Orem,UT

Summary

Self-confident individual ready to share a wealth of product knowledge with interested customers. A persuasive Product Consultant promoting client needs assessment and problem solving skills. Comprehensive understanding of customer needs and sales strategies for client base growth and retention. Diligent about helping customers identify perfect beauty needs. Proven history of providing fantastic and personalized customer care.

Overview

4
4
years of professional experience

Work History

Prestige Beauty Advisor

Ulta Beauty Inc.
10.2022 - 04.2023
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Prioritized helping customers over completing other routine tasks in store.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Delivery Driver

DoorDash
03.2021 - 10.2022
  • Fostered positive working relationships with regular customers.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Call Center

Venture Data
06.2019 - 09.2019
  • Assisted hundreds of customers by answering questions, and doing surveys.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Science -

Utah Valley University
Orem, UT
05.2026

General Educational Development Diploma
10.2022

Skills

  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Selling Skills
  • Product Knowledge
  • Makeup Application
  • Beauty Trends
  • Product Demonstration
  • Beauty Routine Advice

Timeline

Prestige Beauty Advisor

Ulta Beauty Inc.
10.2022 - 04.2023

Delivery Driver

DoorDash
03.2021 - 10.2022

Call Center

Venture Data
06.2019 - 09.2019

Bachelor of Science -

Utah Valley University

General Educational Development Diploma

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Lori Souza