Lori Van Dusseldorp
San Diego,CA
Summary
Results-oriented Self Storage Manager with expertise in customer satisfaction and operational efficiency within storage facilities. Proficient in property assessments, employee training, and issue resolution to ensure exceptional client experiences. Seeking a full-time position that challenges professional growth and utilizes strong interpersonal skills, effective time management, and problem-solving capabilities.
Overview
15
15
years of professional experience
Work History
Self Storage Manager
Network Storage Capital Inc.
San Diego, CA
06.2011 - Current
- Managed daily operations to ensure optimal facility performance and customer satisfaction.
- Supervised staff, providing training and support to enhance team efficiency and service quality.
- Established strong relationships with customers, addressing inquiries and resolving issues promptly.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificate - Business Computer Accounting
Adelphi Business College
Colorado Springs, COSkills
- Thorough property assessments
- Efficient rent collection
- Approachable professional attitude
- Competitive market evaluation
- Employee onboarding and training
- Standards enforcement
- Customer interaction
Timeline
Self Storage Manager
Network Storage Capital Inc.
06.2011 - Current
Certificate - Business Computer Accounting
Adelphi Business College