Lorie Louis
Dover,DE
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Grotto's Pizza
03.2024 - Current
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Associate/Cashier
Forever 21
06.2023 - 09.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Dairy Queen Crew Member
Dairy Queen
01.2023 - 05.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Dover High School
06.2025
Skills
- Menu Memorization
- Guest Engagement
- Patience and Empathy
- Customer Service
- Fluent in 2 languages ( Creole & French )
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Table Bussing
- Effective Multitasking
Certification
- Administration of Medication Certification, 01/01/24, 01/01/29, certified to Administer Medication to children in licensed child care facilities.
- Health & Safety Training for Child Care Professionals, Present
Additional Information
I'm 17 years old, I'm still in high school. I know how to speak to three languages, French, Haitian Creole, English. I'm a great peoples person. I'm a fast leaner. I'm always prepared. I used to sell snacks at my old high school and work at the school's store, I also have some experience at Dairy Queen's.
Timeline
Hostess
Grotto's Pizza
03.2024 - Current
Sales Associate/Cashier
Forever 21
06.2023 - 09.2023
Dairy Queen Crew Member
Dairy Queen
01.2023 - 05.2023
High School Diploma -
Dover High School
- Administration of Medication Certification, 01/01/24, 01/01/29, certified to Administer Medication to children in licensed child care facilities.
- Health & Safety Training for Child Care Professionals, Present
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