Lorin James
Mankato,MN
Summary
Strong leader and problem-solver improving organizational efficiencies. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Manager of Operations
United States Postal Service, USPS
05.2023 - 10.2023
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Postmaster
United States Postal Service, USPS
03.2022 - 04.2023
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Supervisor of Customer Service
United States Postal Service, USPS
10.2014 - 03.2022
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor Of Administrative Studies - Law (Pre-Law)
Bethany Lutheran College
Mankato, MNNot Completed - Clinical Psychology
Minnesota State University - Mankato
Mankato, MNSkills
- Customer Satisfaction
- Quality Assurance
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Natural Leadership
- Quality Standards
Timeline
Manager of Operations
United States Postal Service, USPS
05.2023 - 10.2023
Postmaster
United States Postal Service, USPS
03.2022 - 04.2023
Supervisor of Customer Service
United States Postal Service, USPS
10.2014 - 03.2022
Bachelor Of Administrative Studies - Law (Pre-Law)
Bethany Lutheran College
Not Completed - Clinical Psychology
Minnesota State University - Mankato
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