Lorna Eads
Bakersfield,CA
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Logical Assistant Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Dollar General Market
Bakersfield , CA
03.2020 - 12.2022
- Increased store sales by cross-selling complementary items.
- Delegated work to staff, setting priorities and goals.
- Built and maintained strong working relationships with team members.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Supervised cash drawer balances and deposits of store receipts.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled cash register transactions accurately while providing excellent customer service.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Custodian
Rasmussen senior center
Bakersfield , CA
08.2021 - 12.2021
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Followed safety processes for all manual and electric cleaning equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Notified managers of repair needs or additions to building operating systems.
- Discarded cardboard boxes and trash in compactors and balers.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Followed company uniform, performance and security policies with every job.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Moved equipment and furniture to thoroughly clean space.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Ensured that all equipment was properly stored after use.
Babysitter
The McDonald family
Bakersfield, CA
06.2013 - 06.2017
- Organized various activities, games, crafts and outings to keep children entertained.
- Developing creative ways to encourage learning through everyday experiences.
- Helping older children with homework assignments as directed by parents.
- Took children to and from school and extra-curricular activities.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Organized creative activities to develop children's physical, emotional and social growth.
- Communicated with parents about daily activities and any concerning behaviors.
- Completing light housekeeping tasks such as tidying up toys and books.
Retail Worker
Goodwill
Bakersfield, CA
02.2016 - 04.2016
- Putting new clothes on the racks ,taking old signs off putting up new signs,taking the broken hangers out and throwing them away
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Explained information about quality, value and style of products to influence customer buying decisions.
In Home Services
The Eads family
Bakersfield , California
03.2012 - 05.2015
- Educated patients and families on health care needs, conditions, and options.
- Assisted with client personal care needs to foster independence and well-being.
- Developed meaningful relationships with clients by providing emotional support when needed.
- Responded promptly and appropriately to emergency situations.
- Tracked and reported clients' progress based on observations and conversations.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide proper homecare for their loved ones.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Highland High School
Bakersfield, CA07-2017
Bachelor of Arts - Register Nurse
Bakersfield College
Bakersfield, CASkills
- Performance monitoring
- Promotional planning
- Meticulously detail-oriented
- Market trend awareness
- Process improvements
- Program administration
- Strong multi-tasking
- Scheduling
- Safety mindset
- Sales leadership
- Store opening and closing
- Friendly and outgoing
- Decision-making skill
- Problem-solving
- Coaching and mentoring
- Reporting and documentation
- Goal setting
Timeline
Custodian
Rasmussen senior center
08.2021 - 12.2021
Retail Store Manager
Dollar General Market
03.2020 - 12.2022
Retail Worker
Goodwill
02.2016 - 04.2016
Babysitter
The McDonald family
06.2013 - 06.2017
In Home Services
The Eads family
03.2012 - 05.2015
High School Diploma -
Highland High School
Bachelor of Arts - Register Nurse
Bakersfield College