LORRAINE BARNES
Jamaica,NY
Summary
To Secure a position in the Health and Human Services Industry. Professional Secretary with over ten years of experience managing daily administrative support tasks and operations in health industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
23
23
years of professional experience
Work History
Patient Navigator
Optum Health United Heal Care
Lake Success , New York
01.2023 - Current
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, and scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
Secretary
Northwell Health Physician Partners
New Hyde Park , NY
2021.09 - Current
- Managing over 50 customer calls per day using multi-line phone system and greeting callers enthusiastically.
- Schedule appointments and conduct follow-up calls to clients.
- Provide clerical support to company employees by copying, faxing and filing documents.
- Handle daily scheduling tasks and provide administrative support for entire department.
Personal Care Assistant
Anchor Home Health Care
New York , NY
2020.02 - 2021.05
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
Personal Care Aide Assistant
Premier Home Care
New York , NY
2002.01 - 2019.05
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Connected with external service providers to obtain clinically necessary services for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Certified Home Health Aide
Partners In Care Inc.
New York , NY
2010.10 - 2019.03
- Management/reminders preparing meals, grocery shopping light housekeeping, paying bills scheduled and escorted to medical appointments monitored, recorded and report vital sign anomalies
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Administrative Assistant
Queens Centers for Progress
Bellerose , NY
2000.12 - 2008.10
- Provided support to residential staff schedule appointments for consumers maintenance of residential treatment files ‘
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
BACHELOR OF SCIENCE - HEALTHCARE MANAGEMENT
UNIVERSITY oF PHOENIX
Phoenix, AZ04.2022
Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Strong Organizational Skills
- Computers and Technology
- Document and File Management
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Electronic Medical Records Management
- Microsoft Access
- Highly Efficient and Productive
- Appointment Organization
Timeline
Patient Navigator
Optum Health United Heal Care
01.2023 - Current
Secretary
Northwell Health Physician Partners
2021.09 - Current
Personal Care Assistant
Anchor Home Health Care
2020.02 - 2021.05
Certified Home Health Aide
Partners In Care Inc.
2010.10 - 2019.03
Personal Care Aide Assistant
Premier Home Care
2002.01 - 2019.05
Administrative Assistant
Queens Centers for Progress
2000.12 - 2008.10
BACHELOR OF SCIENCE - HEALTHCARE MANAGEMENT
UNIVERSITY oF PHOENIX
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