Lorraine Barrera
El Paso,TX
Summary
Dynamic Campus Secretary at Socorro ISD with a proven track record in enhancing customer service and streamlining office administration. Expert in database management and effective communication, I successfully improved recruitment processes and fostered positive employee relations, contributing to a more efficient and harmonious workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Campus Secretary
Socorro ISD
El Paso, Texas
10.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Conducted exit interviews to gain insight into areas needing improvement within the organization's human resources practices.
- Served as a liaison between employees and management, facilitating open dialogue to address common concerns effectively.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated meetings and events, arranging logistics for over 100 corporate gatherings.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Campus Office Clerk
Chester Jordan Elementary
El Paso, Texas
01.2018 - 05.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Mont Wood High School
El Paso, TX05-1980
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Database administration
- Administering payroll
- Inventory purchasing
- Database management
- Payroll processing
Accomplishments
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Organizational Development Certification Program Graduate – National Training Laboratories Institute.
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Microsoft Office Specialist (MOS) - Microsoft.
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
Languages
Spanish
Timeline
Campus Secretary
Socorro ISD
10.2019 - Current
Campus Office Clerk
Chester Jordan Elementary
01.2018 - 05.2020
High School Diploma -
Mont Wood High School
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