Lorraine Burns
HEDGESVILLE
Summary
Results-driven Business Operations Analyst with expertise in UKG Pro WFM and process optimization. Proven ability to analyze operational data, streamline HR policies, and enhance customer service. Committed to fostering employee development and driving efficiency.
Overview
23
23
years of professional experience
Work History
Business Operations Analyst-HR Solutions
Kohl's
Winchester, VA
08.2016 - Current
- Analyzed operational data to identify process inefficiencies and recommended actionable improvements.
- Collaborated with cross-functional teams to enhance workflow processes and optimize resource allocation.
- Developed and maintained attendance reporting dashboards to track key performance indicators for management review.
- Conducted root cause analysis on UKG operational issues, facilitating timely resolutions and improving service quality.
- Facilitated change management processes during organizational timekeeping switchover to UKG .
- Streamlined HR policies and procedures, ensuring compliance with labor laws and industry standards.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Operations Supervisor
Kohls Distribution Center
Winchester, VA
03.2003 - 08.2017
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated RED inventory management, ensuring accurate stock levels and timely replenishment.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led Pack To Light and Non Con improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the location and organization.
- Coached underperforming employees with targeted feedback and skill development plans, leading to improved overall performance levels.
- Conducted regular reviews of individual and team performance metrics, identifying trends and adjusting strategies as needed to meet organizational goals as part of my role as lead SHARE Champion.
Education
Electronics And Computer Science
James Rumsey Technical School
Hedgesville, WV06-2000
Skills
- UKG Pro WFM
- Google Sheets
- Microsoft Excel
- Customer service
- Creative solutions
- Leadership development
- Employee training
- Data collection
- Tableau Experience
- Alteryx Experience
Timeline
Business Operations Analyst-HR Solutions
Kohl's
08.2016 - Current
Operations Supervisor
Kohls Distribution Center
03.2003 - 08.2017
Electronics And Computer Science
James Rumsey Technical School