Lorraine Christian
Mount Vernon,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Customer Support position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Representative
New York Presbyterian Hudson Valley Hospital
Cortlandt Manor, NY
09.2022 - Current
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered over 55 calls per shift to meet fast-paced call center demands.
Service Desk Specialist
Emerging Health
Yonkers, NY
11.2013 - 09.2015
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Associate of Applied Science - Data Processing
Bronx Community College
The Bronx06.1988
Skills
- Issue and Complaint Resolution
- High-Volume Environments
- Good Listening Skills
- Calm and Professional Under Pressure
- Patient and Empathetic
- Computer Proficiency
- Professional telephone demeanor
- Written and oral communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
Call Center Customer Service Representative
New York Presbyterian Hudson Valley Hospital
09.2022 - Current
Service Desk Specialist
Emerging Health
11.2013 - 09.2015
Associate of Applied Science - Data Processing
Bronx Community College
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