Lorraine Clark
New York
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Expertise in managing tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering loyalty through personalized interactions and menu recommendations. Proficient in POS system operations and knowledgeable in food safety and sanitation standards. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Plenty of good & positive energy to have around.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Marietta Diner
Marietta
04.2024 - 06.2025
- Provided friendly and attentive service to guests throughout dining experience.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Server
Bonefish Grill Restaurants
Smyrna
04.2023 - 12.2024
- Delivered friendly, attentive service to enhance guest dining experiences.
- Accurately took food and drink orders from customers.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area during shifts.
- Efficiently processed payments and handled cash transactions at point of sale.
- Supported team members in setting up and clearing tables before and after service.
- Engaged with guests to address inquiries and foster a welcoming atmosphere.
- Adhered to health and safety guidelines to maintain a safe dining environment.
Server
Olive Garden Restaurant
Columbia
07.2023 - 03.2024
- Assisted in taking food and drink orders accurately from customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Education
Manicurist - Manicurist
Royal Beauty Careers
Pasadena, TX01-2010
Skills
- Customer service and support
- Order processing and POS operation
- Menu knowledge and special dietary requirements
- Cash handling and food spoilage prevention
- Team collaboration and conflict resolution
- Time management and attention to detail
- Health and safety standards
- Take-out service and cleanliness standards
- Exceptional customer service
- Food delivery
- Positive guest interactions
Affiliations
Thanking God that everyday is a brand new day & life is beautiful journey. Every time I think of my kids, I truly realize I really can make it & every challenge you face is really growth in faith. i've been able to handle some of life craziest moments with grace. That's a true Blessing. Sometimes the craziest times are the best times.
Accomplishments
I am a manicurist by trade. About 7 years ago left my small Texas hometown & moved to Atlanta GA to pursue acting & performing art. It has definitely has been a joy of a ride. i have work with Tyler Perry, Marvel, Disney and countless more projects. Tyler Perry would have us working from sun up to sun down. He would always be looking for my face for specific scenes though out movie.
Certification
In 2010 i did graduate from cosmetology school with my manicurist license. I have traveled so many place doing nail & worked with all types of people in worst & the best environment. i have successfully help open & operate three successful nail salons from Houston TX to Atlanta GA. Including Sugarcoats in one of Atlanta's busiest mall.
Websites
References
References available upon request.
Timeline
Server
Marietta Diner
04.2024 - 06.2025
Server
Olive Garden Restaurant
07.2023 - 03.2024
Server
Bonefish Grill Restaurants
04.2023 - 12.2024
Manicurist - Manicurist
Royal Beauty Careers