Lorraine Correthers
Saint Paul
Summary
Dedicated automotive sales and finance professional with over 20 years of experience in building lasting customer relationships and securing optimal financing solutions. Skilled in negotiating deals and streamlining loan processes, resulting in increased customer satisfaction and repeat business. Organized and dependable with a strong commitment to achieving team goals.
Overview
36
36
years of professional experience
Work History
Sales/Assistant Finance Manager
Barnett Kia
White Bear Lake
08.2024 - 07.2025
- Guided customers in selecting vehicles and financing options to meet their needs.
- Coordinated test drives and customer appointments effectively.
- Resolved customer inquiries through effective phone and in-person communication.
- Collaborated with sales team to enhance customer service experience.
- Updated and shared product knowledge on inventory and promotions to support sales.
- Informed customers about current promotions and discounts.
Automotive Sales Consultant
Walser Honda
03.2023 - 07.2024
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Cultivated lasting customer relationships, leading to increased repeat business and referrals.
- Partnered with management to create effective sales strategies, contributing to attainment of monthly targets.
Automotive Finance Manager
BMW of Milwaukee North
11.2020 - 06.2022
- Cultivated partnerships with banks, credit unions, and lending institutions to secure optimal financing options for customers.
- Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
- Maintained compliance with federal regulations and company policies in automotive financing transactions, safeguarding organizational integrity.
- Monitored market trends to inform strategic decisions on industry developments and competitive landscape in automotive finance.
Automotive Finance Manager
Jenning Chevrolet
03.2018 - 02.2020
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
- Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
- Established loan plans and payoffs for customers, ensuring clarity and control over costs.
- Simplified complex financial information for applicants, enhancing their understanding and confidence.
- Tracked and logged loan status in pipelines, ensuring timely updates and efficient management.
Manager of Accounts and Finance
The Chevy Exchange
12.2014 - 02.2018
- Negotiated and structured automotive financing deals, enhancing profitability and customer satisfaction.
- Collaborated with sales team to identify and capitalize on finance-related upsell opportunities, driving revenue growth.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Established relationships with banks, auditors, vendors, and clients to align financial strategies with business objectives.
- Mentored junior finance staff members, fostering a culture of continuous learning and professional development.
Sales /Automotive Finance Manager
Rockenbach Chevrolet
10.2001 - 08.2011
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Cultivated relationships with banks, credit unions, and lending institutions to secure competitive financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Designed and delivered training programs for sales staff on financing products, incentives, and promotions to enhance product knowledge and sales effectiveness.
Account Executive Assistant
Marcus Evans Group
04.1997 - 01.2001
- Coordinated travel arrangements and accommodations for speakers and VIP guests, enhancing their overall event experience.
- Oversaw on-site logistics, guaranteeing seamless execution of all conference activities.
- Cultivated relationships with sponsors, securing increased financial support for future events.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored industry trends to identify opportunities for innovative event planning initiatives.
Head of Branch Banking Services
First National Bank of Chicago/ JPMorgan Chase
04.1989 - 07.1996
- Formulated sales strategies that increased branch revenue by aligning with organizational objectives.
- Created strategic plans for daily financial operations to ensure smooth branch functionality.
- Enhanced employee performance through comprehensive training programs and consistent feedback sessions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
Education
Associate of Arts - Business Development
Purdue University
Hammond, IN06-1987
Skills
- Sales process optimization
- Trade-in evaluations
- Lease Negotiations
- Financial analysis
- Automotive Industry Knowledge
- Product expertise
- Customer engagement
- Strong negotiation skills
- Negotiation skills
- Relationship Building
- Adaptability to Change
Custom Section 1
- Open to relocation.
Timeline
Sales/Assistant Finance Manager
Barnett Kia
08.2024 - 07.2025
Automotive Sales Consultant
Walser Honda
03.2023 - 07.2024
Automotive Finance Manager
BMW of Milwaukee North
11.2020 - 06.2022
Automotive Finance Manager
Jenning Chevrolet
03.2018 - 02.2020
Manager of Accounts and Finance
The Chevy Exchange
12.2014 - 02.2018
Sales /Automotive Finance Manager
Rockenbach Chevrolet
10.2001 - 08.2011
Account Executive Assistant
Marcus Evans Group
04.1997 - 01.2001
Head of Branch Banking Services
First National Bank of Chicago/ JPMorgan Chase
04.1989 - 07.1996
Associate of Arts - Business Development
Purdue University