Lorraine Hercules
Vienna,VA
Summary
I am a versatile Business Systems Analyst with a proven track record at Navy Federal Credit Union, excelling in requirements gathering and cross-functional collaboration. Spearheaded initiatives that streamlined workflows. Previously certified in Scrum and CTFL, I effectively bridge technical and non-technical teams, ensuring successful project outcomes while mentoring junior analysts.
Overview
27
27
years of professional experience
Work History
Business Systems Analyst
NFCU
03.2016 - Current
- Analyzed business requirements to identify system enhancements and align technology solutions with organizational goals.
- Collaborated with cross-functional teams to design, test, and implement new software applications for operational efficiency.
- Developed comprehensive documentation outlining system processes, user requirements, and training materials for stakeholders.
- Facilitated workshops to gather feedback from users, driving improvements in system functionality and user experience.
- Led initiatives to streamline workflows, resulting in enhanced productivity and reduced turnaround times across departments.
- Mentored junior analysts on best practices in business analysis and project management methodologies.
- Assessed business requirements to create focused solutions.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
Software Quality Assurance Analyst
NFCU
07.2006 - 03.2016
- Developed and executed test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify and resolve software defects.
- Automated testing processes using industry-standard tools, enhancing efficiency and accuracy.
- Mentored junior analysts in best practices for quality assurance methodologies.
- Participated in Agile ceremonies, contributing to sprint planning and retrospectives for better workflow integration.
- Maintained comprehensive documentation of test cases, results, and software changes for future reference.
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables.
- Reduced defect rates with thorough test case creation and execution for various projects.
BSA Analyst
Navy Federal Credit Union
03.2005 - 06.2006
- Conducted data analysis to inform and report on the strategic initiatives.
- Initiated and assisted on the CIP program
- Initiated and assisted in forming BSA group and CTR's and SAR's.
Case Management Specialist Security
Navy Federal Credit Union
10.2000 - 03.2005
Conducted investigations on small dollar losses (below $5,000.)
- Coordinated comprehensive investigations on small dollar losses (below $5000) for ATM Fraud, Credit Card Fraud, Check Fraud
- Created reports for losses
- Created and tracked potential pockets of loss
- Assisted in creating the suspicious transaction report
- Reviewed reports for suspicious transaction.
Savings Telephone Center
Navy Federal Credit Union
06.1998 - 10.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Requirements gathering
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- User acceptance testing
- Software development life cycle
- Scrum certified
- CTFL certified
Timeline
Business Systems Analyst
NFCU
03.2016 - Current
Software Quality Assurance Analyst
NFCU
07.2006 - 03.2016
BSA Analyst
Navy Federal Credit Union
03.2005 - 06.2006
Case Management Specialist Security
Navy Federal Credit Union
10.2000 - 03.2005
Savings Telephone Center
Navy Federal Credit Union
06.1998 - 10.2000
Similar Profiles
NICOLE RUFINONICOLE RUFINO
Work Director at NFCUWork Director at NFCU
Jewel WebbJewel Webb
Digital Services Specialist at NFCUDigital Services Specialist at NFCU
APRIL GILMOREAPRIL GILMORE
<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW
Ali AlogailiAli Alogaili
Field Communications Network Engineer at Apex SystemsField Communications Network Engineer at Apex Systems
Samir MaslouhiSamir Maslouhi
Computer Service Technician at Micro CenterComputer Service Technician at Micro Center