Lorraine Herrera
Sell Associate I Don't Know Forgot To
Brownfield,TX
Summary
Dynamic retail professional with proven expertise in customer service and cash handling at Dollar General Market. Successfully enhanced customer satisfaction through effective complaint resolution and team training. Skilled in opening and closing store operations, ensuring accuracy in drawer counting, and maintaining high standards in store recovery processes.
Overview
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Language
Work History
Key Holder
Dollar General Market
- Opened and closed store, securing cash, alarms, and merchandise.
- Supervised sales floor coverage and supported associates during peak traffic.
- Processed register transactions, handled returns, and resolved customer concerns.
- Recovered sales floor, stocked shelves, and maintained product presentation.
- Monitored inventory levels and replenished merchandise to prevent out-of-stocks.
- Executed key holder duties, including access control and daily store procedures.
- Assisted with freight processing, backroom organization, and housekeeping standards.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Cashier
Walmart
Cashier
McDonald's
Housekeeping Cleaner
Hilton
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Team training and development
Team member development
Employee scheduling
Opening and closing coordination
Store recovery processes
Drawer counting
Front end operations
Employee training
Work Preference
Work Type
Full TimeMinimum Desired Compensation
$14/hrTimeline
Key Holder
Dollar General Market
Cashier
Walmart
Cashier
McDonald's
Housekeeping Cleaner
Hilton