Lorraine Laititi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I'm a team player and work well with others. I'm goal-oriented and ability to handle multiple tasks. Able to work under pressure.
Overview
15
15
years of professional experience
Work History
Sales Agent
Hilton Grand Vacations
Las Vegas, NV
11.2023 - 04.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
Field Representative
Census Bureau
Las Vegas, NV
08.2020 - 09.2023
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty with information provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Agent
Sharelife Vacations
Las Vegas, NV
07.2022 - 07.2023
- Explained features and advantages of the products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by developing and maintaining strong client relationships.
Transporter
Lyft
Las Vegas, NV
05.2019 - 03.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Dispatcher
Green Valley Security Inc
Las Vegas, NV
01.2018 - 11.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Document Controller
Macro-Pro Inc.
Long Beach, CA
06.2009 - 08.2017
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Education
Medical Billing
American Career College
CA11-2008
Jordan High School
Long Beach, CA06-2003
Skills
- Customer assistance
- 10 key data entry
- 40wpm
- Analytical
Timeline
Sales Agent
Hilton Grand Vacations
11.2023 - 04.2024
Sales Agent
Sharelife Vacations
07.2022 - 07.2023
Field Representative
Census Bureau
08.2020 - 09.2023
Transporter
Lyft
05.2019 - 03.2020
Dispatcher
Green Valley Security Inc
01.2018 - 11.2018
Document Controller
Macro-Pro Inc.
06.2009 - 08.2017
Medical Billing
American Career College
Jordan High School