Lorraine Melton
Topeka ,KS
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
3
3
years of professional experience
Work History
Front of House Employee
The Pennant
Topeka, KS
03.2022 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took beverage orders and served drinks during peak meal times.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Connections Academy
Kansas05-2022
Skills
- Customer service
- Menu knowledge
- POS system operation
- Seating management
- Guest relations
- Waitlist coordination
- Order accuracy
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Detail-oriented
- Foreign language skills
- Food allergy awareness
Languages
Korean
Elementary
Timeline
Front of House Employee
The Pennant
03.2022 - Current
High School Diploma -
Connections Academy