Lorraine Sorrells
Corryton,TN
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
35
35
years of professional experience
Work History
Clinical Scheduler
Tennova Healthcare
04.2021 - Current
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Supported patient needs by promptly addressing inquiries about appointment bookings or schedule changes.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Facilitated effective communication between healthcare providers, administrative staff, and patients for smooth schedule coordination.
- Notified patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
- Developed strong relationships with patients and their families, fostering an atmosphere of trust and open communication.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Established/ maintained a good rapport with medical offices to provide excellent patient care.
Special Procedures Technologist
Tennova
04.1995 - 04.2021
- Cath Lab 1995-2000
- Special Procedures 2000-2021
- Payroll
- Coded procedures in compliance with Medicare guidelines
- Worked alert and denial reports
- Prepared and administered contrast materials, radiopharmaceuticals, anesthetic, and antispasmodic drugs for imaging procedures.
- Gathered, charted, and analyzed patient history data and discussed key points with radiologist.
- Monitored patients during procedures and identified specific response patterns.
- Maintained superior levels of cleanliness in procedure rooms, ensuring a safe environment for patients and staff members.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Promoted a positive work environment through effective collaboration with colleagues from diverse backgrounds and disciplines.
- Cleaned and sterilized instruments, equipment and surfaces.
- Participated in evaluation of new techniques, products and instruments.
- Mentored new technologists on special procedures best practices, fostering a culture of continuous learning within the department.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Streamlined workflow for the department by efficiently coordinating with physicians and other medical personnel.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Increased patient satisfaction through clear communication before, during, and after procedures, addressing concerns promptly.
- Assisted radiologist in diagnosis and treatment of patients.
- Assisted in budget management for the department by monitoring inventory levels and recommending cost-saving measures where feasible.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Radiologist Technologist
Northwest Mississippi Regional Medical Center
07.1989 - 03.1995
- Performed Select Nuclear Medicine Studies
- Performed Mammograms
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Participated in continuing education programs related to radiology.
- Prepared and positioned patients for imaging procedures.
- Evaluated images for technical quality and accuracy.
- Instructed patients on proper positioning for imaging.
- Increased diagnostic accuracy by maintaining high-quality images through strict adherence to protocols and guidelines.
Education
Associate of Applied Science - Radiology Technology
Mississippi Delta Community College
Moorhead, MS05.1989
High School Diploma -
Indianola Academy
Indianola, MS05.1987
Skills
- Organization and Time Management
- Supply Ordering and maintaining par levels
- Adaptable and Flexible
- Patient Health Information Access
- Time Management
- Scheduling Tests and Procedures
- Insurance Authorizations
- Patient confidentiality
- CPT Coding
- Worked Alert and denial reports
Timeline
Clinical Scheduler
Tennova Healthcare
04.2021 - Current
Special Procedures Technologist
Tennova
04.1995 - 04.2021
Radiologist Technologist
Northwest Mississippi Regional Medical Center
07.1989 - 03.1995
Associate of Applied Science - Radiology Technology
Mississippi Delta Community College
High School Diploma -
Indianola Academy
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