Lorraine Viele
Boulder,CO
Summary
Seasoned Property Manager with over 20 years experience in the Colorado rental market. Well organized, with proven dependability and skills in developing long term, productive relationships with homeowners, tenants, and vendors. Specializing in operations, negotiating, preparing and finalizing leases and property management agreements with a focus on customer service. Ready to bring unique knowledge and abilities to a challenging role in the Property Management field or other role that will utilize diverse skills and willingness to learn something new.
Overview
26
26
years of professional experience
Work History
Property Manager
Housing Helpers Of Colorado
Boulder, CO
01.2017 - Current
- Developed policies and procedures for new property management company division from the ground up.
- Handled all tenant service requests, tenant concerns promptly and appropriately.
- Guided homeowners through onboarding of their rental property. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Evaluated and edited lease contracts and property management agreements and addendums to always be in accordance with new laws and ordinances
- Provided ongoing communication to property owners about their property.
- Reviewed and approved all invoices and maintenance estimates with focus on keeping costs down for property owner.
- Developed relationships with and built database of over 200 vendors.
- Evaluated tenant applications, verified income, assets and expenses for applicants for lease approval while following all state and federal fair housing laws.
- Conducted property inspections for identifying needed repairs, cleanliness, and security deposit deductions. Coordinated property turns with vendors, staff, and tenants.
Property Listing Manager
Housing Helpers Of Colorado
Boulder, CO
08.2003 - 06.2018
- Worked with 1000s of homeowners to understand needs and provided excellent customer support, rental and market guidance while assisting listing their home for rent with leasing services.
- Established long term relationships with local homeowners
- Marketed vacant and occupied rental properties
- Maintained energy and enthusiasm in fast-paced environment
- Inbound and outbound sales
- Training and support for leasing team; Administrative support for entire office
- IT administrative support for including adding new employees to phone system, new email set up, in house network, and in-house leasing software.
Roommate Service Manager
Housing Helpers Of Colorado
Boulder, CO
10.2000 - 08.2003
- Oversaw daily operations of roommate service to ensure high levels of productivity and sales.
- Managed 2-3 employees while providing service and support to customers and worked alongside developers to create on online roommate matching service.
Leasing Specialist
Housing Helpers Of Colorado
Boulder, CO
02.1997 - 10.2000
- Provided property tours for tenants while building relationships with homeowner and apartment community staff.
- Coordinated tenant background checks and provided lease preparation services for homeowner.
Education
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY05.1994
Skills
- Licensed Broker with focus on Property Management operations
- Knowledge of city regulations and rental and eviction laws
- Property Management Contracts, Leases review and preparation
- Tenants qualifying and application review
- General maintenance knowledge, problem solve maintenance issues
- Property inspections and quality assurance
- Customer service-focused; always striving for tenants and property owner satisfaction
- Marketing and advertising available rentals including marketing descriptions and photography
- Staff Management and training, administrative support
- Very trainable with any new software
Accomplishments
- Demonstrated loyalty, skill and ability to learn and create a career path within the same company for over 20 years including leasing, administration, customer service and satisfaction and Property Management.
- Pioneered the Property Management operations from the ground up.
- Maintained occupancy rate over 95% for 3 years with zero evictions, high tenant and owner satisfaction and renewal rate.
- Helped the Property Management department grow by 200% in less than 3 years.
- Held several positions within the same company in different areas in the company including property management, sales, customer service, training and in-house IT.
- Became an expert with Microsoft Office, Appfolio, in-house leasing software.
Timeline
Property Manager
Housing Helpers Of Colorado
01.2017 - Current
Property Listing Manager
Housing Helpers Of Colorado
08.2003 - 06.2018
Roommate Service Manager
Housing Helpers Of Colorado
10.2000 - 08.2003
Leasing Specialist
Housing Helpers Of Colorado
02.1997 - 10.2000
Bachelor of Science - Psychology
SUNY College At Plattsburgh