Summary
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Timeline
AdministrativeAssistant
Lorraine Wilson

Lorraine Wilson

CUSTOMER SERVICE REP
Minneapolis,MN

Summary

Detail-oriented customer service professional with 25 years of experience in customer-facing roles, including cashiers, customer service representatives, and sales associates. Proven track record of providing exceptional customer service, resolving issues promptly, and exceeding sales targets. Possess a strong understanding of customer needs and preferences, with a focus on delivering personalized service. Proficient in Microsoft Office and Excel, with experience in inventory management and production processes. Skilled in teamwork, with a background in supervising and leading teams. Committed to continuous learning and professional development, with certifications in social work and a high school diploma in computers and entry-level business.

Work History

Customer Service Representative

Walmart
01.2019 - 04.2024
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Education

HIGH SCHOOL OR EQUIVALENT - COMPUTERS, ENTRY LEVEL BUSINESS

Urban league career training program
05.2014

LOOP SCHOOL -

Loop School
04.2009

HIGH SCHOOL DIPLOMA -

Thornton Fractional North High School
06.1986

Skills

  • Food Service
  • Microsoft Word
  • Retail Sales
  • Production Management
  • Cleaning Experience
  • Crisis Management
  • Upselling
  • Warehouse experience
  • Curriculum Development
  • Heavy lifting
  • Guest services
  • Supervising experience
  • Microsoft Office
  • Microsoft Excel
  • Customer Care
  • Caregiving
  • Senior care
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Social Perceptiveness
  • Writing
  • Critical Thinking

Personal Information

Authorized To Work: US for any employer

Certification

(CFFS Worker)-P.C.A

  • CPR/AED Certification
  • Certified Information Systems Security Professional (CISSP)

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high-volume sales with cash, credit, and gift card transactions, balanced cash draw at the end of shift with 100%
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Walmart
01.2019 - 04.2024

HIGH SCHOOL OR EQUIVALENT - COMPUTERS, ENTRY LEVEL BUSINESS

Urban league career training program

LOOP SCHOOL -

Loop School

HIGH SCHOOL DIPLOMA -

Thornton Fractional North High School

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Lorraine WilsonCUSTOMER SERVICE REP