Lorraine Y. S. White
Spring Valley,CA
Summary
Results-driven Administrative Professional and Navy Veteran with over 24 years of experience in leadership, customer service, and administration within fast-paced environments. Proven ability to perform as a Medical Assistant, including vital sign measurements, medication calculations, and venipuncture procedures. Certified in Basic Life Support CPR/AED and skilled in managing medical records, insurance, and data processes.
Overview
26
26
years of professional experience
Work History
Customer Support Coordinator
Banfield Animal Hospital
Santee, California
05.2026 - Current
- Coordinated client communications to streamline appointment scheduling and address service inquiries.
- Resolved customer complaints to improve overall client satisfaction.
- Ensured timely follow-up on emailed and web-submitted inquiries.
- Educated clients on optimum wellness plans, preventative care, and hospital services.
- Assisted incoming clients with documentation and entered pet information accurately.
- Increased efficiency of pet admissions by optimizing scheduling and resource allocation. by maintaining an efficiently run hospital.
- Streamlined management of patient records and documentation processes for veterinary staff.
- Executed financial procedures to ensure compliance with standards.
Executive Assistant
Highbury Defense Group
San Diego, CA
03.2025 - 07.2025
- Managed executive calendars and high-level meetings, preparing agendas and materials to maximize efficiency.
- Optimized scheduling with Outlook and Google Calendar, ensuring timely coordination of executive meetings and events.
- Provided administrative support and customer service for 30 personnel, resolving inquiries and fulfilling requests efficiently.
- Led key administrative projects, developing desk guides and emergency recall procedures to enhance operational readiness.
- Coordinated training across 15+ competencies, increasing staff proficiency by 15%.
- Managed personnel security clearance processes, including visit requests and eligibility tracking.
Executive Assistant | Personnel Manager | Operations Coordinator | Administrative Manager & Assistant
U.S. Navy, Active Duty
12.2000 - 02.2025
- Coordinated high-level meetings, global events, and dignitary engagements for senior leadership, facilitating strategic initiatives and enhancing organizational visibility.
- Managed executive calendars and high-level meetings, minimizing scheduling conflicts and ensuring optimal time management for leadership.
- Streamlined administrative processes, including correspondence and expense reporting, cutting inefficiencies by 25%.
- Implemented Microsoft Teams and SharePoint to enhance coordination, reducing response times by 40%.
- Managed sensitive and classified records, implementing automated systems that reduced processing time by 55%.
- Led onboarding and trained 12 employees, improving productivity by 45% and accelerating integration by 30%.
- Developed procedures and maintained HR records, improving accountability by 30% and ensuring compliance.
- Processed pay and personnel transactions with high accuracy, ensuring timely updates to service records and compensation.
- Resolved pay discrepancies through detailed research, improving accuracy and processing efficiency.
- Managed personnel actions (awards, transfers, separations), maintaining compliance with Navy policies and deadlines.
- Acquired diverse experience across multiple job functions, broadening skill set and contributing to operational effectiveness.
Education
Diploma - Medical Assistant
Concorde Career College
San Diego, CA03-2026
Associate of Arts - Business Administration
University of Arkansas Grantham
Little Rock, AR05-2013
Certificate in Computer Information Systems -
California Institute of Applied Technology
San Diego, CA09-2026
Skills
- Electronic Medical Records: eClinicalWorks
- Office 365 proficiency
- Google Workspace expertise
- Customer Relationship Management
- Customer service
- Project management
- Efficient communication
- Client relationship management
- Appointment scheduling
- Patient record management
- Empathy and patience
CLINICAL EXPERIENCE
- Dr. Robert Houghton, San Diego, CA - Medical Assistant Externship 1/2026 - 3/2026
- Performed patient intake by obtaining vital signs, medical histories, and current medications while documenting information in the electronic medical record (EMR).
- Educated patients on medication adherence, HIV treatment plans, prevention strategies, and overall health management.
- Maintained strict patient confidentiality and ensured compliance with HIPAA regulations when handling sensitive medical information.
- Provided compassionate, culturally sensitive care to individuals from diverse and underserved communities.
- Coordinated patient referrals, follow-up appointments, and support services such as case management and community health resources.
- Administered medications/immunizations as directed by the provider while monitoring patients for adverse reactions.
- Prepared exam rooms and maintained infection control protocols to ensure a safe clinical environment.
- Performed front office tasks including patient scheduling, insurance verification, and intake documentation.
OVERVIEW OF KEY ATTRIBUTES
- Organizational Efficiency: Demonstrated ability to streamline processes and manage schedules, communications, and documentation systems, resulting in enhanced productivity, reduced errors, and improved operational efficiency.
- Confidentiality & Data Management: Expertise in handling confidential information, safeguarding sensitive data, maintaining strict compliance with privacy regulations, and ensuring security and trust across internal and external communications.
- Leadership & Team Support: Strong background in supervising, training, and supporting teams, coordinating cross- functional operations, improving team productivity, and ensuring successful collaboration across departments and with senior leadership.
SPECIALIZED MILITARY TRAINING | CERTIFICATIONS
- United Services Military Apprenticeship Program: Legal Secretary, Officer Manager/Administrative Services, Computer- Peripheral-Equipment Operator (Clerical)
- United States Navy: Security Manager Course, Special Security Assistant, Senior Enlisted Joint Professional Military Education Course
Timeline
Customer Support Coordinator
Banfield Animal Hospital
05.2026 - Current
Executive Assistant
Highbury Defense Group
03.2025 - 07.2025
Executive Assistant | Personnel Manager | Operations Coordinator | Administrative Manager & Assistant
U.S. Navy, Active Duty
12.2000 - 02.2025
Diploma - Medical Assistant
Concorde Career College
Associate of Arts - Business Administration
University of Arkansas Grantham
Certificate in Computer Information Systems -
California Institute of Applied Technology