Lorraine Mae Castro
Galveston,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty
McDonald’s Restaurant-Corporate
2912 61st St., Galveston, Texas, 77551
08.2022 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on service excellence and operational procedures.
- Implemented training programs that improved staff performance and customer satisfaction scores.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Bartender
Jinya, Ramen Bar - NASA
18299 Egret Bay Blvd, Houston, Texas, 77056
06.2022 - 04.2024
- Implemented new drink recipes, increasing beverage variety and customer interest in specials.
- Led team in maintaining cleanliness and organization of bar area during high-volume shifts.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Bartender and Server
Jinya, Ramen Bar-Midtown Houston
3201 Louisiana St. Suite 105, Houston, Texas 77005
01.2021 - 02.2024
- Crafted and served diverse beverage selections to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Trained and mentored new bartenders on recipes, techniques, and customer service standards.
- Developed signature cocktails that increased drink sales and improved menu offerings.
- Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
- Resolved customer concerns promptly, fostering a positive atmosphere and encouraging repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Science - Nursing
Galveston College
Galveston, TX05.2026
Bachelor of Science - Hospitality Management
International School of Asia
Alimannao Hills, Penablanca, Cagayan, Philippines03.2015
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Decision-making
Accomplishments
- Achieved Outstanding Leadership Award of the Quarter Year 2024 and 2025 through effectively helping with managing the operation in the restaurant and giving good customer service.
- Supervised team of 22 staff members.
- Collaborated with team of all the crew in Mcdonald's for yearly approval of State Health Department and EcoSure.
Certification
- Certified Nursing Assistant
- Certified Medical Assistant
Languages
Tagalog
Native or Bilingual
Timeline
Manager on Duty
McDonald’s Restaurant-Corporate
08.2022 - Current
Restaurant Bartender
Jinya, Ramen Bar - NASA
06.2022 - 04.2024
Restaurant Bartender and Server
Jinya, Ramen Bar-Midtown Houston
01.2021 - 02.2024
Associate of Science - Nursing
Galveston College
Bachelor of Science - Hospitality Management
International School of Asia