Lorri Lynch
Oklahoma City,OK
Summary
Resourceful Customer Service Professional with strong people skills and a commitment to assisting customers, patients, and providers. Delivered effective support while fostering a positive team environment through hard work, punctuality, and an uplifting attitude. Focused on enhancing knowledge base and furthering contributions to a collaborative workplace.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Research Specialist
Zoning-info
Oklahoma City, OK
03.2020 - 06.2026
- Conducted detailed zoning research using GIS software and mapping tools.
- Analyzed regulatory documents to ensure compliance with zoning laws.
- Collaborated with local agencies to gather zoning information and updates.
- Maintained databases of zoning records and property assessments systematically.
Lead Receptionist
BODYWORX PHYSICAL THERAPY
05.2018 - Current
- Phone, Schedule, Daily Report, Inventory and Mail Management
- Chart Management/Proficient data entry
- Insurance Eligibility and Benefit verification
- Training of new hires
- Provide exceptional service to meet the needs and provide the best experience to each patient, physician and/or anyone representing them
Member Service Representative
SAM'S CLUB
09.2017 - 04.2018
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders/inventory management
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
Customer Service Representative
TARGET
07.2016 - 03.2017
- Greeted customers to identify needs, facilitating merchandise returns and online orders.
- Computed sales and processed cash or credit payments for seamless customer purchases.
- Stocked merchandise and managed cash handling for accurate transactions.
Education
High school diploma -
Kaiserslautern American High School
Kaiserslautern, Germany 05.1986 - 01.1988
Skills
- Customer Care Expert
- Customer Engagement
- Record Keeping
- File Organization
- Client Information
- Time Management
- Task prioritization
- Organizational skills
- Multitasking
- Emergency Response
- Data collection
- Critical thinking
- Problem solving
- Effective communication
- Active listening
- Attention to detail
- Proactive
- Team collaboration
- Adaptability
- Discipline
- Professional demeanor
- Professional demeanor
Timeline
Research Specialist
Zoning-info
03.2020 - 06.2026
Lead Receptionist
BODYWORX PHYSICAL THERAPY
05.2018 - Current
Member Service Representative
SAM'S CLUB
09.2017 - 04.2018
Customer Service Representative
TARGET
07.2016 - 03.2017
High school diploma -
Kaiserslautern American High School
05.1986 - 01.1988