Miya Burdette
Lafayette,AL
Summary
Front Desk Receptionist with 5 years of patient-facing experience managing appointment flow, insurance verification, and payment processing to keep clinic operations efficient. Builds strong rapport with patients and providers, handles records requests and referrals, and resolves account issues with attention to confidentiality and accuracy. Aims to support a busy medical front office by improving patient throughput and communication.
Overview
1
1
Language
6
6
years of professional experience
Work History
Patient Processing Specialist
East Alabama Endocrinology
Lafayette, AL
07.2026 - Current
- Scheduled appointments and registered patients
- Precisely completed appropriate admission paperwork, documentation and data entry
- Completed full benefit investigation of patient's primary and secondary insurance coverage to identify proper payor billing;
- Routinely re-verified insurance when insurance coverage changes, or insurance claims are denied
- Maintained strict patient and physician confidentiality
- Processing requests for medical records from patients, insurance companies, and other healthcare providers
- Prioritized and addressed referrals in a timely manner
- Collected and posted patient payments at check-in, reconciled daily receipts with register reports.
PATIENT REGISTRATION CLERK
Primary Medicine Associates
Lafayette, AL
07.2023 - 04.2026
- Scheduled appointments, registered patients, and filed insurance
- Precisely completed appropriate admission paperwork, documentation and data entry
- Completed full benefit investigation of patient’s primary and secondary insurance coverage to identify proper payor billing
- Routinely re-verified insurance when insurance coverage changes, or insurance claims are denied
- Communicated with patients to provide Company overview, Insurance coverage details, financial responsibility and overview of Patient Assistance Program
- Maintained strict patient and physician confidentiality
- Obtained informed consent for all patients
- Processing requests for medical records from patients, insurance companies, and other healthcare providers
- Prioritized and addressed referrals in a timely manner
- Collected and posted patient payments at check-in, reconciled daily receipts with register reports.
CUSTOMER SUPPORT SPECIALIST
Concentrix
Lafayette, AL
06.2020 - 05.2022
- Coordinated with customer regarding order status, ship dates, prices, availability, back orders
- Gathered and reviewed all the necessary order entry specifications and details so the order can be delivered per the customer's request
- Resolved product or service problems by clarifying customer complaints
- Responded to incoming calls, emails, and other messages from customers
- Interacted with clients who were not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully
- Determined root cause of service complaints; identified best case solution; expedites correction or adjustment; followed up to ensure a proper resolution for customers
- Analyzed sales reports and client account information to gain insight into the best way to provide service for specific clients, then explains this information to sales associates
- Ensured that all products are transferred and delivered to the designated location as requested
- Reviewed availability of items to be shipped by checking inventory records or conducting a spot inventory of required products
Education
General Studies - Business Management
Southern Union State Community College
Opelika, ALHigh School - undefined
Lafayette High School
Lafayette, ALSkills
Customer Care Expert
Strong organization
Patient confidentiality
Insurance verification
Multitasking in a hectic environment
Software troubleshooting
Data entry
Excellent time management
Proven ability to manage conflict and escalated customer issues
Professionalism and etiquette
Scheduling Software
Positive Attitude
LANGUAGES
English
Timeline
Patient Processing Specialist
East Alabama Endocrinology
07.2026 - Current
PATIENT REGISTRATION CLERK
Primary Medicine Associates
07.2023 - 04.2026
CUSTOMER SUPPORT SPECIALIST
Concentrix
06.2020 - 05.2022
High School - undefined
Lafayette High School
General Studies - Business Management
Southern Union State Community College