Lorrie Cardoza
Lantana,FL
Summary
Compassionate and knowledgeable of resources within the community motivated to positively impact program operations and participant success with diligent support. Well-trained and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
17
17
years of professional experience
Work History
Economic Self Sufficiency Specialist II
Department of Children and Families
Riviera Beach, FL
01.2014 - Current
- Provide back-up to unit Supervisor including all Supervisory responsibilities
- Collect and analyze personal and financial information to make appropriate determinations
- Review cases during various processes in delivery model (training unit reviews prior to disposition and regular ESS I after cases have been disposed
- Provide feedback to strengthen accuracy rates and provide Mentoring/Training to unit members when necessary
- Evaluating cases for signs of fraud and report cases to fraud coordinator and investigators.
ESS I
Department Of Children And Families
Fort Lauderdale, FL
08.2008 - 01.2014
- Effectively interviewing customers to determine what type of necessary information is needed to determine eligibility for Public Assistance Programs
- Disposed of cases accurately and within timely manner per State and Federal Guidelines
- Documented all actions taken on cases per State and Federal Guidelines
- Critical thinking and decision making when taking action on all cases
- Prioritizing work independently and assisting any unit whenever needed without question
- Ability to maintain large caseloads and prioritize work efficiently
Behavioral Health Technician
Watershed Treatment Center
Delray Beach, FL
06.2007 - 08.2008
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Developed and facilitated group sessions targeting each developmental phase of their recovery
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
- Facilitated on-site activities, support groups and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Counseled and mentored clients on substance use and life choices.
Crisis Counselor/Community Resource Specialist
Department Children and Families (OPS)
West Palm Beach, FL
08.2004 - 12.2006
- Provided crisis counseling, public education, outreach and referrals in community as well as in Disaster Recovery Centers in Palm Beach County
- Researched state, local and federal agencies. Developed partnerships with them in order to assist hurricane survivors.
- Leadership in developing, scheduling, implementing and facilitating workshops, support groups and hurricane awareness presentations for county residents of all ages.
- Created educational and in-house publications and brochures
- Researched details of short term and ongoing service providers in PBC. Compiled in depth booklet of agencies and summary of services for survivors. This information assisted professionals, clients and FEMA personnel assigned to DRC to better assist survivors.
Education
Bachelor of Arts - Psychology/Sociology/Education
University of Massachusetts - Dartmouth
North Dartmouth, MACertificate - Home Health Aide
Institue of Healthcare Professions
West Palm Beach, FL03.2014
Skills
- Critical thinking and detail oriented
- Ability to determine fraud based on available resources and public records
- Dedication to accuracy
- Active listening
- Verbal and Written Communication
- Case Management
- Problem resolution
- Collaboration and Teamwork
- Responsible-Flexible-Dedicated-team player
- Detail oriented
- Proficiency in work related computer programs
Accomplishments
Composed a booklet that was used in a symposium for Social Service Agencies to assist primarily for referral purposes
Languages
Spanish
Elementary
Timeline
Economic Self Sufficiency Specialist II
Department of Children and Families
01.2014 - Current
ESS I
Department Of Children And Families
08.2008 - 01.2014
Behavioral Health Technician
Watershed Treatment Center
06.2007 - 08.2008
Crisis Counselor/Community Resource Specialist
Department Children and Families (OPS)
08.2004 - 12.2006
Bachelor of Arts - Psychology/Sociology/Education
University of Massachusetts - Dartmouth
Certificate - Home Health Aide
Institue of Healthcare Professions