Lorrie Pelletier
Regina,SK
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Cash Money Cheque Cashing
Regina, Saskatchewan
05.2023 - Current
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Assistant Branch Manager
Cash Money
Regina, Saskatchewan
08.2021 - 05.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Shift Lead
Cash Money
Regina, Saskatchewan
11.2018 - 08.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Client Specialist
Cash Money
Regina, Saskatchewan
05.2016 - 11.2018
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Managed client accounts by providing accurate data entry services.
- Escalated complex customer inquiries to supervisors when necessary.
- Adhered to all applicable laws and regulations while performing job duties.
- Participated in training sessions and workshops related to customer service best practices.
Education
GED -
07-1998
Skills
- Employee Development
- Operational Reports
- Performance Reviews
- Expert in risk management
- Shift Scheduling
- Interviewing and Hiring
- Coaching and Mentoring
- Relationship building and management
- Cash Handling
- Collections
Certification
- Manager Development Program
- Management Excellence Program
Timeline
Branch Manager - Cash Money Cheque Cashing
05.2023 - Current
Assistant Branch Manager - Cash Money
08.2021 - 05.2023
Shift Lead - Cash Money
11.2018 - 08.2021
Client Specialist - Cash Money
05.2016 - 11.2018
- Manager Development Program
- Management Excellence Program
Saskatchewan Institute of Applied Science - GED,
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