Lorrie Saputo
HOWELL,MI
Summary
Detail-oriented Receptionist experienced in managing multi-line phone systems and appointment scheduling. Enhanced client experiences through strong organizational skills and a commitment to creating welcoming environments. Focused on streamlining office operations, driving improvements in customer satisfaction, and maintaining efficiency in high-volume settings.
Overview
31
31
years of professional experience
Work History
Receptionist
StoryPoint Senior Living
Brighton, MI
12.2025 - Current
- Greeted and assisted residents and visitors, creating a welcoming environment.
- Managed multi-line phone system, efficiently directing calls to the appropriate staff.
- Scheduled appointments and coordinated activities for residents, enhancing engagement.
- Maintained organized reception area, ensuring a professional appearance and functionality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Server
Griffs Grill
Howell, MI
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to optimize food preparation processes.
- Implemented upselling techniques to enhance customer satisfaction and increase sales.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Developed strong rapport with regular patrons, fostering loyalty and repeat business.
Operations Manager
Lifetouch Portrait Studios
Okemos, MI
08.1995 - 10.2020
- Led cross-functional teams to implement process improvements across studio locations.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed and maintained scheduling systems to optimize resource allocation and staffing levels.
- Coordinated staff training programs to elevate service quality and customer satisfaction.
- Fostered a collaborative environment, mentoring team members for skill enhancement and career growth.
- Oversaw compliance with company policies, ensuring adherence to industry standards and regulations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree -
Lake Superior State
Sault Ste. Marie, MISkills
- Telephone skills
- Multi-line telephone operation
- Phone etiquette
- Appointment scheduling
- Client relations
- Reception desk management
- Appointment coordination
- Office management
- Administrative assistance
- Record keeping
- File management
- Document organization
- Team coordination
- Event coordination
- Project management
- Staff management
- Attention to detail
Timeline
Receptionist
StoryPoint Senior Living
12.2025 - Current
Server
Griffs Grill
10.2023 - Current
Operations Manager
Lifetouch Portrait Studios
08.1995 - 10.2020
No Degree -
Lake Superior State