Lotomamā Siatuu
4720 SW MURRAY BLD
Summary
Energetic and personable professional with a proven track record in customer interaction and relationship building. Demonstrating a deep understanding of sales principles and customer service techniques, I employ effective communication and organizational skills to deliver exceptional customer experiences. Focused on surpassing sales targets while prioritizing customer satisfaction in all interactions."
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
HomeCare Caregiver
AZ HOME CARE
01.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Service Desk Associate
Walmart
01.2023 - 01.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
LEAD SUPERVISOR
Savers Samoa
01.2020 - 01.2021
- Answered questions about store policies and addressed customer concerns.
Education
American Samoa Community College
06-2020
HS Diploma -
Samoana High School
01.2020
Skills
- Customer service
- Respectful and compassionate
- Empathy and patience
- Team management
- Certification in CPR
Accomplishments
- Supervised team of 25 staff members.
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Home Depot
08.2023 - Current
Service Desk Associate
Walmart
01.2023 - 01.2024
HomeCare Caregiver
AZ HOME CARE
01.2022 - Current
LEAD SUPERVISOR
Savers Samoa
01.2020 - 01.2021
American Samoa Community College
HS Diploma -
Samoana High School
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