Lottia Lane
Newport News,va
Summary
Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hampton Aquaplex
06.2023 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Sales Associate
TJ Maxx, TJX Companies
06.2021 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Political Science
Norfolk State University
Norfolk, VA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Oral and writing communication
- Researching skills
- Project management
Timeline
Front Desk Receptionist
Hampton Aquaplex
06.2023 - 01.2025
Retail Sales Associate
TJ Maxx, TJX Companies
06.2021 - 06.2023
Bachelor of Arts - Political Science
Norfolk State University
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