Lottie Heerssen
Pittsburgh,PA
Summary
Organized server with 3 years experience in casual and formal restaurant environments. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Courtyard By Marriott
Erie, PA
04.2022 - Current
- *Working only when visiting my hometown, Erie, Pennsylvania.*
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Became familiar with many types of beer, wine, liquor, and components of specific cocktails offered at the restaurant in order to be able to offer recommendations to guests, as well as answer any questions they may have regarding our alcohol menu.
Server
Stevo's Pizza
Erie, PA
06.2020 - 09.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Operated DoorDash and UberEats applications and worked with designated drivers to ensure customers' food arrived to them within a proper window of time.
- Prepared wraps and salads for customers.
- Brought in 5 personal friends to work as servers for the restaurant when we were understaffed.
- Promoted in July of 2021 to lead server
Admissions Clerk
Waldameer Park & Water World
Erie, PA
05.2020 - 08.2020
- Greeted patients warmly to increase comfort and create rapport.
- Operated cash register and computer, efficiently admitting guests into the park with their designated wristbands.
Soccer Referee
Erie Youth Soccer Association
Erie, PA
05.2017 - 08.2020
- *Summer job, May-August annually.*
- Officiated at sporting events, games or competitions to maintain safety, standards of play, and verify observed game rules.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators.
- Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
Education
Bachelor of Science - Pre-Medicine, Emergency Medicine
05.2026
- Emergency Medicine Club Member
- AMSA (American Medical Student Association) Member
- Pitt Program Council Club Member
- Take Back The Night (Sexual Assault Awareness) Club Member
- AMSA (American Medical Student Association) Member
High School Diploma -
06.2022
- Summa Cum Laude [2019-2022]
- Elected Senior Class Vice President [2021-2022]
- Elected National Honors Society Vice President [2021-2022]
- National Honors Society Member [2020-2022]
- 4.19 Cumulative GPA
- Collegiate Academy Crew Team member [2019-2022 seasons]
- Collegiate Academy Crew Team Co-Captain [2021-2022 season]
- Collegiate Academy Vocal Jazz Member [2020-2022]
Skills
- Order Accuracy and Delivery
- Food and Beverage Service
- Natural Leadership
- High-Energy and Stamina
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Team Player
Timeline
Server - Courtyard By Marriott
04.2022 - Current
Server - Stevo's Pizza
06.2020 - 09.2021
Admissions Clerk - Waldameer Park & Water World
05.2020 - 08.2020
Soccer Referee - Erie Youth Soccer Association
05.2017 - 08.2020
University of Pittsburgh - Bachelor of Science, Pre-Medicine, Emergency Medicine
Northwest Pennsylvania Collegiate Academy - High School Diploma,