Lougene Coffee
Munster,IN
Summary
Dedicated professional with extensive experience in customer service and sales. Skilled in building trust with clients and ensuring compliance with OSHA regulations. Committed to driving sales growth and enhancing customer satisfaction through strategic upselling and cross-selling initiatives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas
Woodridge, IL
11.2015 - Current
- Route Service: Delivering and replenishing first aid cabinets, AEDs, and safety products on a regular schedule.
- Sales & Growth: Identifying opportunities to up-sell existing customers on new safety products and expanding the customer base.
- Customer Relationships: Building trust, handling customer requests, and acting as the "face of Cintas".
- Compliance: Ensuring customers stay compliant with OSHA workplace safety regulations.
Project Specialist
Home Depot
Calumet City, IL
02.2013 - 05.2015
- Coordinated with vendors to source materials, ensuring timely delivery and adherence to budget constraints.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Welcome customers, assess project needs (e.g., kitchen remodels), and create quick designs for in-stock cabinet options or other services.
Operations Manager
Lakeshore Sports and Fitness
Chicago, IL
07.2002 - 01.2012
- Supervised daily operations ensuring high-quality service and member satisfaction.
- Trained and mentored staff on customer service protocols and club policies.
- Developed schedules optimizing staff coverage during peak hours.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Skills
- Customer service
- Sales expertise
- Product and service knowledge
- Customer relationship building
- Customer retention
- Upselling and cross selling
- Sales consultation
- Cold calling
- Lead prospecting
- Territory growth
- Workforce management
Certification
- First AID & CPR (2026-2028)
- Bloodborne Pathogens (2026-2028)
Timeline
Service Sales Representative
Cintas
11.2015 - Current
Project Specialist
Home Depot
02.2013 - 05.2015
Operations Manager
Lakeshore Sports and Fitness
07.2002 - 01.2012