Louis Jimenez
Gilbert,United States
Summary
Friendly as well as passionate student with over seven grateful years of building and sustaining strong business-customer relationships. When tested with metrics, pressure and a challenging environment I have developed a resilient and creative perspective to driving brand loyalty and increasing customer engagement. Also bilingual in Spanish [reading, writing, speaking].
Overview
3
3
years of professional experience
Work History
Registration Specialist
Carvana
Tempe, AZ
09.2021 - 03.2022
- Working with nationwide DMV's, customers and titles to assure successful vehicle registration online.
- Effectively proof reading 1-2 cases per hour; 90% success rate; 5% rejection rate.
- Exceeded 30 states DMV goal in 2 months, specializing in Texas based team cases.
Customer Service Representative
Arizona Public Service Co
Phoenix, AZ
03.2021 - 07.2021
- Process start and stop services for residential/non-residential meters including basic applications, deposit requirements, saving plans, etc. while communicating with street technicians.
- Provided primary support to communities with empathy, system outage updates and/or emergency accommodations for customers with health concerns.
- Recommended products to customers, thoroughly explaining details.
Retention Specialist
State Farm
Tempe, AZ
06.2019 - 03.2021
- Properly explain general policy coverage information for all products such as: auto, fire, life, bank, etc.
- Constructing detailed messages and/or strategies involving billing, claims and/or policy changes to insurance agents either by phone or digital message.
- Confirm auto coverages to submit request for emergency roadside circumstances.
- Developed new strategies for customer retention activities
Home Loan Specialist
Bank Of America
Phoenix, AZ
01.2019 - 06.2019
- Process thousands of dollars in payments involving legal disclosures and authentications.
- Clarify client’s yearly escrow, monthly statements and loan contracts for conventional home loans.
- Utilizing software, “Voices”, that tracks customer surveys averaging eight 10/10 surveys per month.
- Worked with underwriters to fix application problems and resolve issues
Education
Associate of Business Administration -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ2022
Skills
- Registration data intake
- Organization and Time Management
- Written Communication
- MS Office
- Dependable and Responsible
- Interpersonal Communication
- Self-Motivated
- Time management
Timeline
Registration Specialist
Carvana
09.2021 - 03.2022
Customer Service Representative
Arizona Public Service Co
03.2021 - 07.2021
Retention Specialist
State Farm
06.2019 - 03.2021
Home Loan Specialist
Bank Of America
01.2019 - 06.2019
Associate of Business Administration -
Maricopa Community Colleges - Gateway Community College
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