Louis Pugh
Akron
Summary
Dynamic and dedicated professional with a strong background in customer service at Circle K, excelling in cash handling and fostering customer loyalty. Proven ability to maintain a clean and organized workspace while demonstrating patience and empathy in high-pressure situations. Committed to enhancing operational efficiency and team collaboration.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
11
11
years of professional experience
Work History
Cashier
Circle K
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Material Handler
Boars Head Provisions Co
09.2020 - 09.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Material Handler
Penske
05.2016 - 07.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Truck Sweeper
Contract Sweepers & Equipment
07.2014 - 05.2016
- Enhanced cleanliness by sweeping and maintaining various indoor and outdoor areas.
- Enabled smoother operations through prompt communication with supervisors regarding completed tasks or outstanding issues.
- Adhered to relevant safety protocols while using manual or motorized sweeping tools for effective results.
- Increased workplace morale by maintaining clean common areas, fostering a positive work environment.
- Streamlined task completion by effectively prioritizing assigned areas based on traffic patterns and usage schedules.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Provided excellent customer service while interacting with facility visitors during daily duties as a sweeper.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
High School Diploma -
Proviso East
801 S First Ave Maywood, Ill06-1980
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Cashier
Circle K
12.2024 - Current
Material Handler
Boars Head Provisions Co
09.2020 - 09.2024
Material Handler
Penske
05.2016 - 07.2020
Truck Sweeper
Contract Sweepers & Equipment
07.2014 - 05.2016
High School Diploma -
Proviso East
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