Louisa Amfo
Tampa
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Seminole Hard Rock Casino. Proven ability to enhance guest experiences through effective multitasking and team collaboration. Adept in cash handling and menu memorization, consistently delivering high-quality service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Server
Seminole Hard Rock Casino
Tampa, FL
2024 - Current
- Delivered exceptional customer service in fast-paced casino environment.
- Assisted guests with menu selections and beverage recommendations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Adapted quickly to changing priorities during peak hours.
- Familiarized with safety protocols to ensure guest satisfaction and well-being.
- Supported team members by assisting in training new servers on procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions and processed payments efficiently.
Restaurant Hostess
Seminole Hard Rock Casino
Tampa, FL
2023 - 2024
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and reducing wait times.
- Collaborated with front-of-house staff to ensure seamless service flow during peak hours.
- Assisted in training new hostesses on customer service standards and operational procedures.
- Handled guest inquiries and complaints efficiently, maintaining high customer satisfaction levels.
- Monitored dining area for cleanliness and organization, contributing to positive atmosphere.
- Coordinated with kitchen staff to communicate special requests or dietary restrictions effectively.
- Implemented feedback systems to gather guest insights, leading to improved service initiatives.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Education
Associate of Science - Sonography
Hillsborough Community College
Tampa, FLHigh School Diploma -
Hillsborough High School
Tampa, FL05.2023
Skills
- Strong work ethic
- Exceptional customer services
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Customer service
- Dining area maintenance
- Guest seating
- Table setting
- Menu presentation
- Multitasking and organization
- Upselling techniques
- Team member support
- Hostess support
- Positive guest interactions
- POS operation
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- High energy and stamina
- Problem-solving
- Excellent communication
Timeline
Server
Seminole Hard Rock Casino
2024 - Current
Restaurant Hostess
Seminole Hard Rock Casino
2023 - 2024
Associate of Science - Sonography
Hillsborough Community College
High School Diploma -
Hillsborough High School