Louise Libretta
Nashville,TN
Summary
Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding ability to meet the needs of the company while training and developing individuals to drive for WeGo Transit Organization.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Davidson Transit Organization
Nashville, Tennessee
09.2020 - Current
- Monitored staff performance and provided feedback for improvement.
- Delegated work to staff, setting priorities and goals.
- I have the ability to make clear decisions in stressful situations.
- I am capable of reading schedules, maps, setting up detours in the system.
- I have trained many new supervisors who have come into the command center and I have trained supervisors to work on the lot distributing buses to operators.
- I thoroughly understand the SOP‘s for the daily operations and WeGO transit.
- Ensured compliance with all safety regulations in the workplace.
- Guided operators in handling difficult or complex problems.
Bus Dispatchers
Davidson Transit Organization
Nashville, TN
04.2018 - 09.2020
- I was responsible for making sure drivers were put on specific routes and making sure each route was covered properly.
- I was responsible for making sure we drop the board and call operators to come in to work if coverage was needed.
- While working on dispatch for access ride passengers, I answered phone calls, took care of making sure passengers were picked up and taken home or to their next destination by putting them on an access ride vehicle or schedule with a third-party vendor cabs.
- I had the capability of working any schedule shift that needed to be covered or that was available.
- I also trained new dispatchers that came in to the department.
Transit Bus Operator
Davidson Transit Organization
Nashville, TN
06.2016 - 04.2018
- Drove specified routes in compliance with traffic regulations and time schedules.
- Delivered announcements over the public address system regarding route changes or delays.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Maintained safe driving habits to protect property and general public on roadways.
Transit Bus Operator
MTA Transit Authority of New York City
Brooklyn, NY
09.2000 - 05.2016
- Drove specified routes in compliance with traffic regulations and time schedules.
- Delivered announcements over the public address system regarding route changes or delays.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Complied with local traffic regulations and safety requirements for bus operation.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Stayed current on local events and activities affecting transit services in the area.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Computed fares accurately using onboard ticket machines or cash payments.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Maintained safe driving habits to protect property and general public on roadways.
- Announced stops clearly to help passengers disembark at correct locations.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Advised passengers to be seated and orderly while on vehicles.
- Collected fares and provided route updates and schedule information.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Assisted customers in locating information about destinations or connecting routes.
- Announced stops to passengers.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Collected tickets or cash fares from passengers.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Reported delays or accidents.
- Handled passenger emergencies or disruptions.
Education
High School Diploma -
Eli Whitney Vocational High School
Brooklyn, NY06-1981
Skills
- Performance monitoring
- Safety oversight
- Workflow optimization
Timeline
Operations Supervisor
Davidson Transit Organization
09.2020 - Current
Bus Dispatchers
Davidson Transit Organization
04.2018 - 09.2020
Transit Bus Operator
Davidson Transit Organization
06.2016 - 04.2018
Transit Bus Operator
MTA Transit Authority of New York City
09.2000 - 05.2016
High School Diploma -
Eli Whitney Vocational High School