Louise Watkins
Detroit,MI
Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Heidelberg Dermatology
Detroit, MI
05.2005 - Current
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ensured all necessary paperwork was completed prior to patient visits.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answered incoming calls in a professional manner.
- Assisted with the completion of medical forms and records.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
Education
High School Diploma -
Northern High School
Detroit, MI06-1979
Skills
- Reception Management
- Medical Filing
- Bookkeeping Support
- Medical Billing
- Insurance Verification
- Payment Collection
- Appointment Scheduling
- Appointment Confirmation
Timeline
Patient Service Representative
Heidelberg Dermatology
05.2005 - Current
High School Diploma -
Northern High School