Louise Watts
Little Rock,AR
Summary
Detail-oriented professional with expertise in office management, data entry, and calendar coordination. Proven ability to streamline procedures and enhance communication, driving improvements in workflow efficiency
Overview
2011
2011
years of professional experience
Work History
Administrative Assistant
Arkansas Department Of Transportation
Little Rock, Arkansas
09.1988 - 05.2010
- Managed office correspondence and ensured timely communication within the department
- Organized files and maintained accurate records for efficient information retrieval
- Supported project teams by scheduling appointments and managing calendars effectively
- Provided customer service by addressing inquiries and resolving issues promptly
- Collaborated with colleagues to streamline office procedures and improve workflow efficiency
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Handled confidential documents in an organized fashion according to established protocol
- Maintained office supplies inventory by checking stock to determine inventory level
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Scheduled appointments between clients and customers and internal staff members
- Processed invoices for payment using accounting software applications
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information
- Proofread content for typo-free emails and documentation
- Created travel arrangements and distributed travel details to appropriate personnel
- Facilitated communication between different departments within the organization
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Handled incoming calls and directed callers to appropriate department or employee
Clerk Typist
Arkansas Department of Transportation
Little Rock, Arkansas
10.1974 - 03.2010
- Answered phone calls and directed inquiries to appropriate departments
- Typed soil sample reports
- Typed correspondence
- Maintained organized filing systems for easy document retrieval
Division Secretary
Arkansas Department Of Transportation
Little Rock, Arkansas
02.1984 - 09.1988
- Greeted visitors and provided general information regarding the organization's services
- Processed expense reports in accordance with company policies.
- Created purchase orders following established procedures and protocols
- Answered incoming calls, took messages and directed inquiries to appropriate personnel
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Directed clients and guests to correct departments, rooms, and staff members
- Performed additional duties as assigned by senior management.
- Coordinated meetings and travel arrangements for division staff
- Assisted in preparing presentations, documents, spreadsheets and reports as needed by the division staff
- Provided administrative support to division personnel with daily tasks such as typing correspondence, photocopying materials and distributing mailings
- Organized special events and activities for the department, including conferences, workshops and seminars
- Scheduled appointments and maintained calendars for division managers
Division Section Secretary
Arkansas Department Of Transportation
Little Rock, Arkansas
1976 - 02.1984
- answered telephone calls & took messages
- typed correspondence
- typed signing & striping information on logs
- filing
- set up meetings
Education
High School Diploma -
Frayser High School
Memphis, TN05-1968
Skills
- Office management
- Document preparation
- Calendar management
- Data entry
- Invoice processing
- Customer service
Accomplishments
Years of Service Certificate
Timeline
Administrative Assistant
Arkansas Department Of Transportation
09.1988 - 05.2010
Division Secretary
Arkansas Department Of Transportation
02.1984 - 09.1988
Clerk Typist
Arkansas Department of Transportation
10.1974 - 03.2010
Division Section Secretary
Arkansas Department Of Transportation
1976 - 02.1984
High School Diploma -
Frayser High School