Louise Woods
Philadelphia,PA
Summary
Experienced professional with 12+ years in conflict resolution, customer communications, and retention. Proven track record leading teams to high customer satisfaction. Skilled in implementing initiatives for operational efficiency and customer retention.
Overview
16
16
years of professional experience
Work History
Flight Attendant
American Airlines
Philadelphia, PA
06.2022 - 04.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Flight Attendant
Allegiant Airways
Allentown, PA
08.2016 - 06.2022
- Delivered exceptional customer service by consistently meeting and exceeding customer needs.
- Verified equipment readiness through detailed inspections prior to boarding.
- Foster effective communication among team members.
- Coordinate emergency procedures to ensure passenger safety.
- Review emergency procedures, crew coordination strategies, and flight durations during preflight meetings.
Server
Myron Mixon
Alexandria, VA
07.2015 - 08.2017
- Provided exceptional service.
- Processed customer payments efficiently.
- Entered orders into computers for seamless kitchen communication.
- Confirmed patrons' identification to uphold age restrictions on alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Sales Manager
Mudgeeraba News
Mudgeeraba, QLD
02.2012 - 12.2015
- Coordinated product and service distribution and sales efforts targeting retail outlets and small businesses.
- Facilitated staff development by providing training on product details, sales methods, and current promotions.
- Developing sales strategies to optimise performance.
- Developed pricing structures and defined discount levels.
- Evaluated consumer interests to shape sales focus.
Flight Attendant
Qantas Airways
Brisbane, QLD
06.2009 - 01.2012
- Present and illustrate emergency measures, covering oxygen mask application, seat belt securing, and life jacket utilization.
- Conducted regular checks on emergency equipment to confirm functionality.
- Reviewed flight details including lengths, food and beverage services, and passenger numbers.
- Evaluate special assistance needs for passengers like children, older adults, and individuals with disabilities.
- Inspected inventory to confirm readiness and compliance with standards.
Education
English -
Helensvale High School
Helensvale, QLD, Australia Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Team collaboration
Timeline
Flight Attendant
American Airlines
06.2022 - 04.2025
Flight Attendant
Allegiant Airways
08.2016 - 06.2022
Server
Myron Mixon
07.2015 - 08.2017
Sales Manager
Mudgeeraba News
02.2012 - 12.2015
Flight Attendant
Qantas Airways
06.2009 - 01.2012
English -
Helensvale High School