Lourdannys Paula
Miami
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk Specialist
Barcelo bávaro grand resort
Punta cana , Dominican republic
04.2023 - 03.2025
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Supervisor
Barcelo bávaro grand resort
Punta cana , Dominican republic
08.2018 - 04.2023
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Receptionist
Barcelo bávaro grand resort
Punta Cana, Dominican republic
08.2016 - 08.2018
- Resolved customer complaints promptly and efficient.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Administration - Hospitality And Tourism Management
05-2014
Skills
- Customer service
- Conflict resolution
- Front desk operations
- Guest relations
- Staff supervision
- Team collaboration
Languages
Spanish
Native language
English
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
Timeline
Front Desk Specialist - Barcelo bávaro grand resort
04.2023 - 03.2025
Front Desk Supervisor - Barcelo bávaro grand resort
08.2018 - 04.2023
Front Desk Receptionist - Barcelo bávaro grand resort
08.2016 - 08.2018
Universidad Tecnológica De Santiago - Bachelor of Administration, Hospitality And Tourism Management
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