Lourdes Cruz
Chicago,Illinois
Summary
Focused Receptionist with 20+ years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
24
24
years of professional experience
Work History
Human Resources Coordinator
Misericordia Home
Chicago, IL
06.2023 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Improved employee onboarding experience, creating welcoming environment for new hires.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
Receptionist
Alvarez Funeral Directors
Chicago, IL
03.2020 - 06.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Housekeeping Office Coordinator
Ritz Carlton Hotel
Chicago, IL
08.2001 - 10.2020
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
Education
Medical Office Assistant
The College of Office Technology
Chicago, IL11.2006
GED -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.1994
Skills
- Meticulous and Organized
- Multi-Line Telephone Skills
- Office Equipment Operations
- Bilingual (Spanish)
- Detail Oriented
- Skilled in working with people on all levels and proven problem solver
- Experience with Microsoft Word, Excel, and Powerpoint
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Coordinator
Misericordia Home
06.2023 - Current
Receptionist
Alvarez Funeral Directors
03.2020 - 06.2023
Housekeeping Office Coordinator
Ritz Carlton Hotel
08.2001 - 10.2020
Medical Office Assistant
The College of Office Technology
GED -
City Colleges of Chicago - Wilbur Wright College