Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Guerra

Lehigh Acres,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

15
15
years of professional experience

Work History

Receptionist Coordinator

Lucia Ginory
05.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.

Food Service Supervisor

State Of Florida Correctional Department
06.2008 - 05.2019
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Ordered new supplies and food to maintain service levels.

Education

Notary Public

National Notary Association
Chatsworth, CA
10.2019

Cosmetology Education

Sunstate Academy
Fort Myers, FL
05.2015

High School Diploma -

Reinaldo Gonzalez Galainena
Matanzas, Cuba
07.1994

Skills

  • Client Satisfaction
  • Business Correspondence
  • Patient Referral
  • Authorization Procedures
  • File Documents
  • Purchase Orders
  • Supply Stocking
  • Information Updates
  • Microsoft Office
  • Status Updates
  • Financial Documentation
  • Customer Service Management
  • Office Supplies and Inventory
  • Document Review
  • Employee Timesheet Processing

Languages

Spanish
Native or Bilingual

Timeline

Receptionist Coordinator

Lucia Ginory
05.2019 - Current

Food Service Supervisor

State Of Florida Correctional Department
06.2008 - 05.2019

Notary Public

National Notary Association

Cosmetology Education

Sunstate Academy

High School Diploma -

Reinaldo Gonzalez Galainena
Lourdes Guerra