Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lourdes Maya

Harlingen,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Dollar General
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.

Sales Associate

Petsmart
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Helped customers locate products and checked store system for merchandise at other sites.

Internet Sales Representative

Charlie Clark Nissan
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.

Licensed Insurance Agent

Pronto Insurance Company
08.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Insurance Agent

Insurance Corner
12.2019 - 07.2022
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.

Education

High School Diploma -

San Benito High School
San Benito, TX
06.2014

Skills

  • Money Handling
  • Policy and Procedure Adherence
  • Verbal Communication
  • Returns and Refunds
  • Answering Customer Questions
  • Cash Handling Accuracy
  • Multitasking Strengths
  • Sales and Marketing
  • Listening Skills
  • Online Systems

Certification

  • Limited Lines License - Expiration 05/2025

Languages

Spanish
Native or Bilingual

Timeline

Licensed Insurance Agent

Pronto Insurance Company
08.2022 - Current

Insurance Agent

Insurance Corner
12.2019 - 07.2022

Sales Associate

Dollar General

Sales Associate

Petsmart

Internet Sales Representative

Charlie Clark Nissan

High School Diploma -

San Benito High School

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Lourdes Maya