Lourdes Zamudio
Phoenix,AZ
Summary
Professional in property management with strong background in resident relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
FLATZ 520
04.2025 - Current
- Managed collection processes for overdue accounts.
- Facilitated seamless transitions during move-ins and move-outs for residents and property management team.
- Ensured timely and appropriate responses to resident concerns.
- Promptly resolved maintenance requests, leading to improved resident satisfaction.
- Resolved conflicts between residents regarding noise and parking.
- Handled communications from various parties, employing effective listening and questioning techniques for swift issue resolution.
- Built strong professional relationships with residents through team collaboration.
- Partnered with legal department to execute eviction proceedings, following established legal protocols.
Assistant property manager
Esteban Park Apartments
05.2024 - Current
- Managed inquiries from prospective residents via phone, email, in-person.
- Composed lease documents accurately and promptly.
- Compose legal notices for non payment, promises to pay and lease violations.
- Responsible for financial administration such as accounting months end reports.
- Elevate the community’s rating via Kingsley and Reputation.
- Facilitated solutions for administrative problems encountered by colleagues at sister locations.
- Provide exceptional customer service
Assistant property manager
Mountain Vista Apartments
09.2023 - 05.2024
- Answering phone calls from current and prospective residents
- Composed and delivered legal notices regarding delinquency and lease violations
- Assisting residents with complaints and finding a resolution to their concerns
Leasing Consultant
Saratoga Ridge Apartments
05.2011 - 09.2013
- Answering phone calls from new and existing residents
- Assisting with proper management of 850+ unit property
- Assisted book keeping with rental payments and reports
- Provided residents with solutions and answers to problems and complaints
Leasing Consultant
Desert Place Apartments
03.2010 - 05.2011
- Touring property with prospective residents
- Preparing files for collection
- Creating property newsletter and assisting in resident events
- Accepted and processed rental payments
- Submitted work orders to maintenance
Leasing Consultant
Arbor Village Apartments
05.2009 - 01.2010
- Touring property with prospective residents
- Resident retention efforts
- Taking monthly rental payments
Leasing Consultant
Courts at Colter Apartments
12.2008 - 03.2009
- Greeting current and prospective residents
- Answering phones
- Copying & faxing documents
Assistant Manager/leasing consultant
Place One Apartments
07.2008 - 12.2008
- Data entry
- Processing rental applications
- Bank Deposits
- Touring residents, processing applications and rental payments.
- Assisted manager in efficient property management.
Education
Diploma -
Alhambra High School
Phoenix, AZ01.2007
Skills
- Fluent in Spanish
- 10-key
- 35 wpm
- Pleasant & Professional attitude
- Problem solver
- Team player
- Quick learner
- Property Solutions
- Customer Service
- Microsoft Office
- Work well under pressure
- Key texting
- Teams
- Onesite
- MRI
- Yardi
- ILM
- AIRM
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
FLATZ 520
04.2025 - Current
Assistant property manager
Esteban Park Apartments
05.2024 - Current
Assistant property manager
Mountain Vista Apartments
09.2023 - 05.2024
Leasing Consultant
Saratoga Ridge Apartments
05.2011 - 09.2013
Leasing Consultant
Desert Place Apartments
03.2010 - 05.2011
Leasing Consultant
Arbor Village Apartments
05.2009 - 01.2010
Leasing Consultant
Courts at Colter Apartments
12.2008 - 03.2009
Assistant Manager/leasing consultant
Place One Apartments
07.2008 - 12.2008
Diploma -
Alhambra High School
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