Lourdie Larochelle
West Palm Beach
Summary
Calm and deliberate provider of general nursing services despite high-stress, emergent and life-threatening circumstances. Flexible problem-solver with commitment to patient satisfaction, adapting to individual patient concerns while providing top-echelon care. Highly collaborative team member with commitment to seamlessly executing physician-ordered recovery plans and eliminating redundancies.
Overview
38
38
years of professional experience
Work History
Cake Decorator
Publix Bakery
02.2015 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Customer Service Staff Member
Ross Dress for Less
11.2012 - Current
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Nurse
St.Louis Hospital
11.2003 - 03.2012
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Educated family members and caregivers on patient care instructions.
Teacher
Denis Ulyss
08.1986 - 07.1989
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Diploma - Medical Assistant
Florida Career College
Okeechobee, FL07-2023
Associate Degree in Nursing - Nursing
Center Modern Formation
Haiti07-1997
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- FLUENT IN [Creole,French,English]
- Exceptional leadership
- Good communication skills
- Patience and concentration
- Customer focus
- Teamwork
- Reliability
- Active listening
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Cake Decorator
Publix Bakery
02.2015 - Current
Customer Service Staff Member
Ross Dress for Less
11.2012 - Current
Nurse
St.Louis Hospital
11.2003 - 03.2012
Teacher
Denis Ulyss
08.1986 - 07.1989
Diploma - Medical Assistant
Florida Career College
Associate Degree in Nursing - Nursing
Center Modern Formation
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