Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lourdjina joseph

Deerfield Beach,United States

Summary

My Knowledgeable Billing Representative familiar with practices and compliance requirements. Excellent customer service and problem solving abilities. Offering years of experience and the drive to excel in all areas. Successful at efficiently handling client inquiries, billing and administrative tasks. I am Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Mittera
Deerfield Beach, FL
02.2021 - 08.2021
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Billing Representative

Holiday Cruise Line
Fort Lauderdale, FL
03.2016 - 01.2019
  • Processed incoming invoice payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Developed and maintained billing procedures to make timely payments.

Education

High School Diploma -

American Worldwide Academy
Miami Beach, FL
05.2015

Skills

  • Quality Assurance
  • Customer Service and Assistance
  • Presenting Solutions
  • Closing Sales
  • Refunds and Exchanges
  • Refund Processing
  • Call Transfers
  • Selling Skills
  • Sales and Upselling
  • Information Updates
  • Account Reviews
  • Billing Systems and Software
  • Error Revision

Languages

English
Full Professional

Timeline

Customer Service Associate

Mittera
02.2021 - 08.2021

Billing Representative

Holiday Cruise Line
03.2016 - 01.2019

High School Diploma -

American Worldwide Academy