Lovelle' Harris
Detroit,MI
Summary
Resourceful Customer Service Representative with a reputation for high productivity and efficient task completion. Specializes in communication, problem-solving, and time management skills to ensure smooth operations in customer service environments. Excels in listening, empathy, and patience to effectively address customer needs and build positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
Copperas Cove, TX
04.2017 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed inbound calls and emails for customer support
- Engaged in inquiries to identify service requirements
- Advised customers on billing procedures
Security Officer
Securitas Security Services USA
Dearborn, MI
11.2015 - 03.2017
- Maintained accurate logs of all security related activities.
- Engaged in ongoing education for updated security protocols
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Protected premises by conducting regular patrols
- Confirmed identity and ticket validity for guest entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Education
Billing - Medical Insurance Billing
Kaplan Career Institute
Detroit, MI04-2015
High School Diploma -
Northwestern High School
Detroit, MI06-1999
Skills
- Appointment Scheduling
- Telephonic Engagement
- Data Collection
- Account updating
- Financial Transaction Processing
- Multi-Task Management
- Professional telephone demeanor
- Reading Comprehension
- Microsoft Office
- High-energy attitude
Certification
- Billing and Coding
Timeline
Customer Service Representative
GC Services
04.2017 - 09.2023
Security Officer
Securitas Security Services USA
11.2015 - 03.2017
- Billing and Coding
Billing - Medical Insurance Billing
Kaplan Career Institute
High School Diploma -
Northwestern High School
Similar Profiles
Victoria CantuVictoria Cantu
CSR at GC ServicesCSR at GC Services
Kenzell MitchellKenzell Mitchell
Back Office Rep at GC ServicesBack Office Rep at GC Services
John RandelJohn Randel
Collections Agent at GC ServicesCollections Agent at GC Services